Maternity Stand-In: Intake & Recruitment Coordinator

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

This is a fantastic opportunity for an all-rounder with an outstanding personality. Someone who is a natural people's person, driven, and genuinely wants to get the job done. You'll split your time across two connected functions: Managing the intake process for new clients and families, and supporting the recruitment function. A confident, sales-minded approach, sharp organisation, and the ability to stay on top of competing priorities are essential. This role would suit someone who thrives on variety and enjoys being the first point of contact.

Key Responsibilities

Intake

• Manage the intake process for new families and clients, gathering and recording accurate information from first contact
• Guide new clients through onboarding requirements, explaining next steps clearly and warmly
• Coordinate with the clinical/operations team to ensure a smooth handover once intake is complete
• Maintain accurate, up-to-date intake records within internal systems
• Follow up proactively to keep new clients engaged and moving through the pipeline

Recruitment

• Support the end-to-end recruitment process: sourcing, screening, and shortlisting candidates
• Post and manage job adverts across relevant platforms
• Conduct initial candidate screening calls and coordinate interview scheduling
• Maintain and update the candidate pipeline, ensuring timely communication with applicants at every stage
• Partner with hiring managers to understand role requirements and represent the company positively to every candidate
• Help promote the company as an employer of choice, bringing a bit of sales energy to how roles and the company are presented to candidates

General

• Communicate with families, therapists, and candidates via phone, email, and other channels professionally
• Build and maintain strong, positive relationships across every touchpoint
• Deliver exceptional service during every single interaction
• Work closely with the relevant managers to ensure smooth daily operations across both functions