Live Chat Support Agent
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.
You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.
Key responsibilities
- Answer inbound live chats within the agreed response time
- Resolve common queries directly using the knowledge base
- Raise and track tickets for issues needing another team
- Keep accurate notes on every conversation
- Spot recurring problems and flag them to the team lead
- Maintain a friendly, human tone even at busy times
What you'll need
- 1+ years in customer service, live chat, call centre or retail support
- Fast, accurate typing with clear written English
- Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
- Patience under volume and a calm approach to frustrated customers
- Reliable home internet and a quiet space for UK-hours work
Nice to have
- Exposure to e-commerce or subscription support
- Experience with multi-chat handling
- Familiarity with knowledge-base writing
What's on offer
A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Remote Recruitment
Explore Top Companies in this Space
Jobgether
HR Tech & Remote Work Marketplaces / AI Sourcing Platforms & Job Aggregators / Global Talent Acquisition & Recruitment Solutions
Marco
HR Tech / Global Talent Acquisition / AI Workforce
Walter
HR Tech / Global Talent Acquisition / Remote Staffing
Ten Lifestyle Group
Lifestyle / Travel / Concierge Services / Corporate Loyalty
Remote Recruitment
View Company ProfileRemote Recruitment is an enterprise-grade global talent acquisition and Employer of Record (EOR) platform engineered to orchestrate massive-scale remote workforce deployment for UK and Irish businesses. Operating as a borderless digital HR ecosystem, the company eliminates the operational friction of traditional cross-border hiring by seamlessly connecting European enterprises with highly vetted, AI-literate independent contractors from South Africa. Moving beyond rigid domestic staffing models, Remote Recruitment dynamically integrates skilled professionals across IT, sales, and marketing while natively handling all complex legal compliance, international payroll, and contract administration. Under the hood, their sophisticated vetting and deployment architecture ensures organizations bypass heavy domestic tax burdens and operational overheads, delivering elite offshore talent backed by an industry-leading 12-month replacement guarantee. What sets Remote Recruitment apart is its uncompromising dedication to frictionless operational scaling; by bridging the gap between South Africa's highly educated talent pool and the demanding execution requirements of UK enterprises, the platform empowers business leaders to radically accelerate their digital capabilities and optimize workforce expenditures without the bureaucratic complexities of international expansion.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.