Infrastructure Manager

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you'll love this role as an Infrastructure Manager at Civica

As an Infrastructure Manager within Civica's Infrastructure Services team, you will lead a geographically distributed team across the UK and India, responsible for delivering secure, resilient, scalable and cost-effective infrastructure services that underpin Civica's global operations. This is a critical leadership role for an experienced infrastructure professional who combines strong technical expertise with exceptional people management and delivery capabilities.

You will lead a team of Infrastructure Engineers and Senior Infrastructure Engineers, managing operational excellence, service reliability, infrastructure projects, and continuous improvement initiatives across a complex hybrid technology environment. Balancing strategic transformation programmes with day-to-day operational demands, you will ensure the business has the robust infrastructure foundation it needs to operate effectively every day.

This role offers the opportunity to play a key part in Civica's wider IT transformation journey, including major initiatives such as data centre exit programmes, cloud modernisation, infrastructure optimisation, automation and resilience improvements. You will also lead the delivery of cutting-edge infrastructure projects leveraging Microsoft Azure, Platform-as-a-Service (PaaS) technologies, containerised platforms and emerging AI-enabled infrastructure capabilities.

Requirements

Your key responsibilities include:

• Lead and develop a geographically distributed Infrastructure team across the UK, India and APAC.
• Manage priorities, resources and delivery across projects, operations, incidents and escalations.
• Drive operational excellence across Azure, hybrid infrastructure, networking, storage, backup, monitoring, automation and resilience services.
• Lead critical infrastructure incident response, service recovery and continuous improvement initiatives.
• Ensure infrastructure services meet quality, security, governance and operational standards.
• Support cloud transformation, data centre exit, M&A integration and infrastructure modernisation programmes.
• Promote automation, service optimisation, FinOps and capacity management best practices.
• Collaborate with Security, IAM, Network Services, Helpdesk and business stakeholders to deliver enterprise priorities.
• Manage team performance, capability development and workforce planning.
• Report on delivery progress, risks, dependencies and operational performance.

Your Essential competencies include:

• Leadership of remote and geographically distributed teams.
• Infrastructure delivery and operational management.
• Resource, project and capacity planning.
• Incident and escalation management.
• People leadership, coaching and performance development.
• Risk, dependency and stakeholder management.
• Continuous improvement and service quality focus.
• FinOps, optimisation and cost awareness.
• Strong communication and decision-making skills.
• Technical understanding of Azure and hybrid infrastructure environments.

Preferred Skills:

• Managing global infrastructure or cloud engineering teams across multiple time zones.
• Delivering infrastructure projects within fast-paced enterprise environments.
• Leading teams through transformation, migration, data centre exit or M&A initiatives.
• Improving service reliability, operational maturity and engineering practices.
• Working with Security, Architecture, IAM and Operations teams to manage delivery and risk.
• Knowledge of FinOps, resilience, disaster recovery, backup and capacity planning.
• Hands-on experience with Azure, automation and platform services.
• Building high-performing, accountable and inclusive engineering teams.

Qualifications

• Significant experience leading Infrastructure, Cloud, Platform Engineering or IT Operations teams in enterprise environments.
• Proven success managing geographically distributed teams, operational services and project delivery.
• Strong experience in resource, capacity, risk and dependency management.
• Working knowledge of Azure, hybrid infrastructure, automation, resilience, disaster recovery and service management.
• Relevant cloud, infrastructure, management or project delivery certifications desirable.