Global Payroll Implementation Specialist

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll Implementation team. In your role, you will be technically implementing multiple new customers of all sizes onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

You will be reporting to the Manager, Global Payroll Implementations.

What you bring

• Several years of Global Payroll Implementation Experience with statutory tax regulations and payroll processing knowledge.
• Several years of Global Payroll Technical Implementation set-up experience, on local payroll software.
• Excellent understanding of end-to-end Global Payroll and HR processes.
• Work experience in payroll operations and statutory requirements.
• Experience in accounting reconciliations.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced in handling multiple projects with multiple stakeholders.
• An analytical mindset with great problem-solving abilities.
• A technical aptitude with computer literacy, data analysis and critical thinking.
• Ability to succeed in a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently, autonomously and take ownership and responsibility of tasks and requests.
• A Customer-Care oriented mind set and ability to build client relationships.
• Is a productivity geek and will constantly think of ways to improve and speed up their work through automations.
• Proficient in using Google Sheets or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• It's not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of: Notion, Slack, Zendesk, Monday.com and Salesforce.
• Not required but is considered a plus if you have working knowledge of DACH payroll software.

Key Responsibilities

• Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services.
• Analyze customers’ payroll needs and provide appropriate recommendations.
• Direct and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity.
  • Configuration of Remote’s Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs and reconciliation of wage-based taxes.
  • Verify payroll and tax set up is compliant with statutory regulations.
  • Coordination and communication of payroll Go-Live.
  • Handing over an accurate payroll to our Remote Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
• Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
• Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Help in the creation and maintenance of the process documentation.
• Work with internal teams to improve our platform, completing UAT Testing through shipping

Practicals

• You'll report to: Manager, Global Payroll Implementations
• Direct reports: None
• Team: Global Payroll Experience & Implementations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; LATAM Region
• Start date: ASAP