French Speaking Back Office Gaming Support Specialist

We are currently seeking a motivated candidate for a French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is ideal for gaming enthusiasts looking to launch their career in a fast-paced environment where they can provide essential support to players within the dynamic Gaming & Esports sector.

Key Responsibilities

• Manage and resolve complex user inquiries via email and ticket systems for our French-speaking gaming community.
• Monitor gaming platforms for policy violations and ensure a fair play environment for all users.
• Analyze player trends and feedback to contribute to the continuous improvement of the gaming experience.
• Handle account-related concerns, including security verification and billing support, with high precision.
• Collaborate with international teams to refine internal processes within the Gaming & Esports division.
• Maintain comprehensive documentation of support interactions to ensure internal reporting standards are met.
• Participate in ongoing training to stay updated on the latest gaming titles and community trends.

Requirements

• Native or fluent French language skills (spoken and written) are essential for this role.
• A valid EU passport is mandatory for all applicants seeking jobs in Bulgaria.
• A genuine passion for the Gaming & Esports industry is highly desirable.
• Proficiency in English to facilitate communication within our international office.
• Strong problem-solving skills and the ability to maintain composure in high-pressure situations.
• Previous experience in back-office support or customer relations is a significant advantage.