FCRA Compliance Program Manager

About SentiLink

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. They are building the future of identity verification in the United States, replacing outdated systems with solutions that are 10x faster, smarter, and more accurate. With real-time APIs verifying hundreds of millions of identities, SentiLink is backed by top-tier investors like Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.

Recognized by TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, and LendIt, SentiLink has been named to the Forbes Fintech 50 and awarded the 2026 FICO Industry Vanguard Decision Award. They made history by being the first company to go live with eCBSV and testified before the United States House of Representatives on the future of identity.

SentiLink supports flexible work arrangements, ranging from fully remote to in-office, with offices in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram, and Bengaluru.

Responsibilities

• Build and own the entity's FCRA compliance program from a blank page, including policies, procedures, training, monitoring, and periodic testing.

• Run consumer relations end-to-end: dispute intake, reinvestigation within statutory timelines, file disclosure, identity theft blocks, and fraud alerts.

• Design and enforce permissible purpose controls, including user onboarding, certification, and recertification.

• Establish reasonable procedures to assure maximum accuracy and monitor their effectiveness.

• Partner with Engineering and Product to specify dispute and disclosure infrastructure, replacing manual processes with tooling as volume grows.

• Serve as the compliance point of contact for client third-party risk diligence and support regulator, state AG, and litigation matters alongside Legal.

• Own consumer complaint handling across CFPB and state channels, routing insights back into procedures and product improvements.

Requirements

• 7+ years in consumer financial services compliance, including hands-on FCRA experience at a consumer reporting agency.

• Experience building a compliance program from scratch or materially rebuilding one, not just administering an inherited program.

• Direct experience operating a dispute and reinvestigation function, including turnaround management and furnisher interaction.

• Strong writing skills to produce policies, procedures, and client diligence responses that stand independently without heavy legal editing.

• Comfortable as a function of one in an early-stage environment, including doing operational work personally before team or tooling is established.

• Candidates must be legally authorized to work in the United States and reside there.

• Preferred: JD, CRCM, CIPP-US, or CAMS; experience at a nationwide specialty CRA; fluency in Metro 2 and e-OSCAR; exposure to CFPB examinations, state AG inquiries, or FCRA litigation; background in identity, fraud, or alternative data.