Director of Engagement

Overview of the Role

We are looking for a Director of Engagement who will manage our national top client partnerships, with a focus on strategic initiatives. This role will lead strategy sessions, business reviews, develop and track KPIs, and provide recommendations. This is a highly visible role in the organization and will work cross-functionally with our internal teams and executive leaders.

Location: Remote

Salary range: $110,000 - $120,000 based on experience, qualifications, and skills.

Travel requirement: 20% (e.g., industry trade shows, client national sales meetings, and/or other events).

What You’ll Do at C.A. Fortune

• Manage client relationship nationally for select C.A. Fortune client partnerships, overseeing partnerships across every pillar within C.A. Fortune.
• Provide strategic leadership by analyzing and tracking macro-level Key Performance Indicators (KPIs) for client’s book of business and providing recommendations, action items, and consultative advice as a CPG expert.
• Partner with the Sales Development team on client selling priorities, giving guidance on strategic approaches.
• Lead 1-2 annual executive, top-to-top meetings and/or business reviews between C.A. Fortune executives and client executives for each client.
• Identify and build leads for existing client partnership expansion opportunities.
• Advise clients on channel goals, marketing strategy, and retail execution.
• Serve as the key point of contact for internal relationships with account personnel, including executives, retail, accounting, branding, e-commerce, sales, and finance.
• Manage revenue forecasting by developing annual budgets rooted in analytics in partnership with the Sales Development team.
• Develop and track KPIs to ensure mutual partnership success, including goals related to sales, distribution, pricing, shelving placement, promotional volume, and promotional spend management.
• Establish regular communication with clients and internal stakeholders to build strong working relationships.
• Lead onboarding for new clients assigned to the desk.
• Work collaboratively with leadership positions across all pillars of the organization (e.g., Sales Development, Retail, ECOM, Marketing, Finance, Support, Sales, etc.).
• Able to lead cross-functional teams towards common goals.
• Develop annual corporate bonuses rooted in KPIs that benefit both the client and C.A. Fortune.
• Provide clients with relevant information for their brand/categories on a regular basis.
• Ability to oversee initiatives and motivate others to execute without being involved in day-to-day operations.

What You Should Bring to the Table

• A Bachelor’s Degree.
• 7-10+ years of CPG industry sales and category management experience.
• Strong presentation, communication, and leadership skills.
• Must demonstrate sales planning, forecasting, and sales execution experience.
• Aptitude to effectively interpret and use multiple information sources to develop strategic plans.
• Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups.
• Proficient in spreadsheet and presentation software; problem solver; well-developed organizational, communication, and time management skills.
• Confident in change management.
• Ability to read, interpret, and present data (e.g., SPINS, Nielsen, IRI).

You Will Stand Out if You Have

• Client Management and/or Agency Experience strongly preferred.
• Prior experience with SPINS, Nielsen, and IRI.
• Understanding of the C.A. model.