Director, Commercial Operations-East

This role will be responsible for commercial sales operations to support the development & launch of lorundrostat in hypertension.

• Role will act as the primary liaison of commercial operations to field colleagues
• Guide field CRM implementation and maintenance with CRM implementation vendor based on input with cross functional field colleagues (Sales, Medical Affairs, Market Access)
• Review incentive compensation & Rx allocation challenges
• Manage field alignment including field roster, zip to terr, HCO/HCP targeting and alignment and DCRs with input from field colleagues and analytics vendor.
• Roster management upkeep.
• Coordinate/manage sample operations and logistics with sampling vendor and field colleagues.
• Work with fleet vendor to coordinate fleet operations and logistics along with field leadership.
• Help train field colleagues on subnational data sources, reporting tools, CRM, sampling & fleet logistics
• Facilitating credentialing & state licensing of field colleagues
• In addition to supporting field colleagues:
  • 1 director will be the point/lead for CRM implementation, training and administration
  • 1 director will be the point/lead for sampling logistics and fleet vendor management

Skills and Attributes

1. Excellent interpersonal & communication skills required to work with and help train numerous cross functional colleagues
2. PowerPoint presentation skills
3. Reporting Tools
4. Veeva suite of commercial platforms (i.e. Veeva CRM, OpenData/Network).
5. Experience with incentive compensation reporting and challenges

Education and Experience

• 8+ Years in Biotech / Pharmaceutical Industry
• 3+ years experience in commercial operations or field training required
• 3+ years field experience as a representative / 1L manager / medical science liaison is required
• Experience managing multiple vendors (e.g CRM design, IC, sampling, fleet) and working relationships with relevant vendors is preferred
• Experience working with many “internal customers” such as field teams is required
• Demonstrated success in optimizing field force effectiveness by leveraging performance metrics and implementing deployment, alignment and targeting strategies.

Travel

• This position requires up to 15% travel. Frequently travel is outside the local area and overnight.