Customer Support Specialist
Job Description
Key Skills Required
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Your Mission
• Customer support - shift schedule
• Transaction monitoring
• Monitoring of providers activity and malfunction
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses
• Disabling of methods/acquirers upon request of colleagues
• Performing refunds at the request of the merchant and colleagues
• Requesting user documents
What Makes You a Great Fit
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages
• Previous experience in customer support, client services, or a related role would be a plus
• Previous fintech experience is an advantage
Why You'll Love It Here
• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
• Remote Work: full flexibility to work remotely from wherever you do your best work.
• Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
• Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
• Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
• Coworking Support: dedicated budget for a productive workspace beyond home.
• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.
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FYST (operating at fyst.com) is a payment solution powerhouse for global online businesses engineered for streamlined payment processes. Founded in 2022 and headquartered in Riga, Latvia, FYST serves as a mediator between businesses and their custom payment needs. Under the hood, FYST provides technology consultancy for eCommerce and FinTech businesses, offering comprehensive payment processing services including integration and implementation. This allows businesses to simplify their payment processes and access global payment flows tailored to their needs.
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