Operations Specialist (KYC & Refund Processing)

About The Role

This is a junior/middle operations-focused role where you'll support the day-to-day processing of KYC requests, refunds, and user verification cases. Rather than conducting complex compliance investigations or risk assessments, you'll ensure operational cases are handled accurately, documentation is complete, and communication with merchants and partners is clear and professional.

If you enjoy structured, process-driven work, have strong attention to detail, and prefer written communication over calls, you'll feel right at home in this role.

Your Mission

• Process KYC requests and support user verification workflows
• Request and review KYC and other required documentation from clients
• Monitor the status and deadlines of KYC and related operational cases
• Collect and organize information related to chargebacks, disputed transactions, and partner requests
• Communicate with clients and partners to obtain any missing information or documentation
• Process refund requests submitted by merchants and internal teams
• Manage end-user documentation and ensure records are complete and up to date.

What Makes You a Great Fit

• Previous experience in operations, back office, customer support, document verification, or administrative roles is a plus
• Experience in FinTech, Payments, PSPs, iGaming, Crypto, or other related industries is an advantage
• Excellent written communication skills with the ability to communicate clearly and professionally with merchants and partners
• Ability to work independently, take ownership of assigned cases, and manage your workload with minimal supervision
• Strong attention to detail and a structured, process-oriented approach to work
• Ability to prioritize tasks and work effectively in a fast-paced environment
• Ability to manage multiple cases simultaneously while maintaining accuracy
• Fluency in Russian and at least an intermediate level of English.

Why You'll Love It Here

• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us
• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do
• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews
• Remote Work: full flexibility to work remotely from wherever you do your best work
• Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave
• Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage
• Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools
• Coworking Support: dedicated budget for a productive workspace beyond home
• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best
• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.