New Business Development Representative

Responsibilities

Consistently deliver against KPIs including call volumes, talk time, and conversion rates, meeting and exceeding monthly targets

• Stay informed on global financial markets and macroeconomic trends, confidently discussing relevant developments with customers to build credibility and trust
• Cultivate exceptional, long-term relationships with customers, ensuring every interaction leaves them feeling valued, supported, and confident to trade
• Develop a thorough understanding of the regulatory framework governing financial trading, applying this knowledge to ensure all activity remains compliant and aligned with industry standards
• Maintain accurate and up-to-date records across all key platforms, including HubSpot CRM, Microsoft Excel, SharePoint, and Outlook, upholding a high standard of data integrity
• Effectively manage and diversify across multiple lead sources to maximise pipeline coverage and new business opportunities
• Work cross-functionally with colleagues across departments - including Marketing, Product, and Compliance - to support brand growth and deliver a consistently outstanding customer experience
• Demonstrate the ability to work autonomously, managing your own workload and priorities, while actively contributing to team performance and shared goals

Requirements

• Fluency in speaking and writing in English as well Polish
• Additional language skills in Portuguese and/or German would be an advantage
• Qualifications equivalent to A Level or above (or equivalent experience)
• Experience using CRM systems
• Experience working in a KPI-driven environment
• Experience working in a financially regulated environment
• Excellent communication skills, strong attention to detail and a service mindset to support our clients in the demanding, real-time environment of online trading
• Well organised with good time management skills, able to take proactive action when necessary

Benefits

• Competitive salary and discretionary annual bonus
• Private healthcare
• Active Lifestyle allowance
• Up to 3 weeks allowance to work from any location
• Hybrid working environment