Customer Success Manager (Maternity Cover) - Teton

About Teton:

Our vision is to be the indispensable AI companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry.

Our product is an AI-powered companion for care staff, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden care professionals, enabling them to provide better patient care.

Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision-making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision-making.

Responsibilities:

You will be responsible for the customer journey from the moment the contract is signed through site planning, implementation, onboarding, and expansion. Key responsibilities include:

• Coordinating the successful installation of Teton’s hardware on-site, working with the technical project manager, customer stakeholders like IT, Estate planning, and care staff to create an excellent customer experience.
• Develop strong relationships with front-line customers through empathy and your ability to solve problems, which may mean joining a night shift and traveling around in Jutland.
• Partner with our product and engineering teams to successfully calibrate and troubleshoot.
• Provide excellent customer service, resolving issues promptly and professionally.
• Partner with our business development teams to run successful Quarterly Business Reviews (QBRs), identifying and capitalizing on expansion opportunities.
• Contribute to our goal of continually enhancing our product and service based on customer feedback and needs.

Qualifications:

• Experience as a Customer Success Manager in SaaS or other tech-enabled services.
• A background in the care sector, for example in elderly care, or a social science background, such as anthropology or sociology.
• You are proactive, passionate, and like to work in a dynamic team.
• You enjoy visiting customers regularly and are committed to understanding their needs.
• You are adept at onboarding and training new users.
• You’re excited about being part of a team that implements solutions and initiates new customer relationships.
• You’re great at structuring and planning.
• You are curious and have an outgoing profile with excellent interpersonal skills.
• You are based in Jutland and are comfortable traveling to customers. Some customer visits may require overnight stays.
• Must have a valid driver’s license.
• Must speak Danish fluently, and be proficient in English.