Customer Success Manager (Account Management) - B2B SaaS
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Job Description
Key Skills Required
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On a daily basis, you’ll be working with global scale brands and app owners to ensure they maximize the value of Storyly’s features. This involves:
- Creating content strategies or best practices tailored to their goals and objectives,
- Analyzing content performance on Storyly to drive measurable outcomes,
- Exploring the mobile marketing world to generate new insights and inspirations for customers,
- Targeting zero churn and achieving maximum customer satisfaction.
Within one day, the Storyly customer success manager can:
- Present a demo to a big multinational bank,
- Collaborate on content strategy with a multi-country content platform app,
- Create a case study showcasing conversion-boosting impacts of Storyly for an e-commerce giant,
- Renew the contract of a major fintech app by demonstrating Storyly’s indispensable value.
The scope:
- Own the end-to-end post-sale relationship for a portfolio of e-commerce, fintech, and betting companies, from onboarding through renewal and expansion.
- Lead onboarding calls and dashboard workshops to accelerate time-to-value for new customers.
- Monitor account health and usage data to identify churn risks early and mitigate escalation.
- Develop content and engagement strategies aligned with customer goals, utilizing Storyly’s widgets, placements, and AI-powered Flows.
- Conduct regular business reviews connecting product usage to measurable outcomes, such as conversion, retention, and AOV (Average Order Value).
- Oversee renewals and identify expansion opportunities, negotiating commercial terms directly.
- Collaborate with Product, Engineering, and Support to resolve technical issues and advocate for customer feedback in the product roadmap.
- Transform strong customer outcomes into case studies, references, and reviews.
- Represent Storyly at local events and visit customers when necessary or beneficial.
The Experience:
- 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
- Demonstrated ownership of commercial outcomes such as renewals, upsell, and negotiation.
- Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting, or mobile-first products.
- Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them.
- A track record of working cross-functionally with Product and Engineering to resolve customer issues.
- Able to travel to customer offices and events, approximately 10% of the time.
- Native or professional-level communication skills in English and Hebrew.
It's a plus if you've one or more of the following:
- Experience in mobile commerce, retail media, or in-app engagement platforms.
- Familiarity with CS tooling like Salesforce, Custify, or similar.
- Experience in verticals such as e-commerce, finance, and utility.
- Experience in the loyalty sector.
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AppSamurai
View Company ProfileAppSamurai (operating at appsamurai.com) is an AI-powered, performance-first AdTech platform engineered for sustainable mobile app growth. Founded in 2016 by Seyhmus Olker, Emre Fadillioglu, and Mehmet Bilgin, and headquartered in San Francisco, AppSamurai specializes in user acquisition, retargeting, and rewarded monetization—solving the challenge of balancing volume with long-term value in mobile marketing. Unlike generic ad platforms that prioritize sheer reach, AppSamurai leverages AI-driven precision to deliver premium placements globally, optimizing for conversions and retention. This allows app developers and game publishers to acquire high-intent users efficiently while minimizing wasteful spend. Backed by a $97.3B total funding amount, the company operates as a venture-backed marketing technology leader, serving clients across all verticals with a focus on measurable performance.
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