German Speaking Solutions Consultant

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations in the BPO and service sectors. As a leader in European human capital solutions, we are proud to facilitate career-defining opportunities that bridge the gap between global expertise and thriving local markets.

We are currently seeking a dynamic professional for a German Speaking Solutions Consultant position in Bulgaria to join a prestigious team within the Customer Support Services industry. This role offers the perfect blend of professional growth and an international lifestyle, making it one of the most sought-after German-speaking jobs for those looking to excel in a fast-paced, client-centric environment.

Key Responsibilities

• Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.
• Analyze client needs to offer tailored solutions, maintaining the high service standards expected in the Customer Support Services sector.
• Act as a primary point of contact, resolving complex inquiries with professionalism and empathy.
• Collaborate with international teams to optimize workflows and contribute to the overall success of our operations in Sofia.
• Maintain accurate documentation of client interactions within our CRM systems.
• Stay updated on product developments to provide accurate, up-to-date technical and service-oriented guidance.
• Meet and exceed individual and team-based KPIs, qualifying for additional rewards through our performance incentive program.

Requirements

• Native or fluent German (spoken and written) is mandatory for this position.
• Valid EU passport or a valid Bulgarian work permit.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a service-oriented mindset.
• Ability to thrive in an on-site office environment located in the heart of Sofia.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you hit the ground running.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
• Monthly Performance Bonus linked to individual and team objectives.
• Opportunities for internal promotion and professional development.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means immersing yourself in a vibrant culture where modern infrastructure meets historical charm. Bulgaria is famous for its stunning mountain landscapes, sunny Black Sea coastline, and a climate that offers the best of all four seasons. Living in Sofia, you will experience a high quality of life with a low cost of living, providing you the financial freedom to enjoy the city's booming cafe culture and international entertainment scene.

Beyond the professional benefits of our German-speaking jobs, Bulgaria offers a warm and welcoming social environment. By moving to Bulgaria for this role, you will join a growing community of international professionals, enjoying delicious local cuisine and a rich tapestry of cultural festivals.