German Speaking Travel Support Advisor

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities through our extensive network of elite partnerships in the BPO and travel sectors.

The Role

We are currently seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for a customer-centric individual eager to start a career in the travel industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Provide world-class support to German-speaking travelers regarding bookings, itineraries, and travel documentation.
• Manage modifications, cancellations, and complex travel queries with precision and professionalism.
• Ensure high levels of customer satisfaction throughout the entire travel lifecycle.
• Navigate global distribution systems (GDS) to offer expert advice and efficient solutions.
• Collaborate with international teams to troubleshoot flight or accommodation issues in real-time.
• Maintain detailed case documentation within our internal CRM to ensure service excellence.
• Stay updated on international travel regulations and company policies to provide accurate guidance.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a passion for the travel industry.
• Willingness to relocate to Sofia, Bulgaria for this onsite opportunity.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• Previous experience in customer service or travel-related roles is highly desirable.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities within the global travel market

Life in Bulgaria

Sofia, Bulgaria, offers a unique blend of historical charm and modern European energy, making it an increasingly popular destination for international professionals. By accepting this position, you will enjoy a Mediterranean-adjacent climate, a vibrant social scene, and a cost of living that allows for a premium lifestyle. Bulgaria is truly a hidden gem, characterized by its stunning mountain ranges and welcoming culture.

Our comprehensive relocation support is designed to make your transition to jobs in Bulgaria seamless and stress-free.