Customer Success Manager (Account Management) at Storyly

The Scope:

• Own the end-to-end post-sale relationship for a portfolio of e-commerce, fintech, and betting companies, from onboarding through renewal and expansion,
• Lead onboarding calls and dashboard workshops to get new customers to first value fast,
• Monitor account health and usage data to catch churn risk early and act on it before it escalates,
• Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows,
• Run regular business reviews connecting product usage to measurable outcomes — conversion, retention, AOV,
• Own renewals and identify expansion opportunities, negotiating commercial terms directly,
• Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap,
• Turn strong customer outcomes into case studies, references, and reviews,
• Represent Storyly at local relevant events and visit customers when necessary.

The Experience:

• 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company,
• Demonstrated ownership of commercial outcomes such as renewals, upsell, negotiation,
• Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting, or mobile-first products,
• Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them,
• Track record of working cross-functionally with Product and Engineering to close customer issues,
• Able to travel customer offices and events, around 10%,
• Native or professional level communication skills in English and Hebrew.

It's a Plus If You've:

• Experience in mobile commerce, retail media, or in-app engagement platforms,
• Familiarity with CS tooling like Salesforce, Custify, or similar,
• Experience in verticals such as e-commerce, finance, and utility,
• Experience in the loyalty sector.