Russian Speaking Player Support Specialist for Gaming Account

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading organizations across Europe. We specialize in high-impact recruitment and BPO solutions, ensuring our partners achieve operational excellence while offering candidates unparalleled career growth opportunities.

Job Overview

We are currently searching for a passionate professional to join a top-tier client for a Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a perfect match for individuals seeking to elevate their career in the dynamic Gaming & Esports industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide high-quality technical and gameplay assistance to users in the Gaming & Esports sector.
• Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.
• Maintain deep knowledge of game mechanics, platform updates, and account security protocols to assist players effectively.
• Escalate critical gameplay issues and server-side bugs to the relevant development teams.
• Ensure all interactions reflect the premium brand identity of the gaming titles represented.
• Monitor community sentiment and report recurring player feedback to stakeholders within the organization.
• Contribute to the continuous improvement of the support knowledge base for Russian-speaking users.

Requirements

• Native or fluent Russian (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for the Gaming & Esports industry with an understanding of current gaming trends.
• Strong communication skills and a customer-centric mindset suitable for high-pressure support environments.
• Ability to relocate to Sofia for this on-site position in Bulgaria.
• Tech-savvy individual with proficiency in common digital communication and gaming platforms.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on the latest industry standards.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move for one of the most exciting jobs in Bulgaria.
• Monthly Performance Bonus.
• Dynamic work culture within the thriving Gaming & Esports sector in Sofia.
• And Much More...

Life in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for expatriates. When searching for Russian-speaking jobs abroad, you will find that Bulgaria provides an excellent work-life balance, beautiful mountain landscapes, and a vibrant social scene that welcomes professionals from all over the world.

Our relocation support ensures a seamless transition, allowing you to focus on enjoying the high quality of life and affordable cost of living that Bulgaria is famous for.