Customer Success Manager

About Singular

Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with:

• Full-funnel marketing analytics
• Advanced cross-device attribution (mobile, web, PC+Console)
• Best-in-class ad fraud prevention
• Automatic data exports directly into your BI tools

Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini, delivering AI-powered marketing insights – no dashboards or SQL needed.

Singular has teams in 12 countries and employees in 65 cities globally, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. The company has raised $50M from top-tier investors like Norwest Venture Partners, General Catalyst, and Titanium Ventures.

The Customer Success team at Singular is the central touchpoint for the company’s biggest and most advanced customers. You’ll manage the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives, and Support. Your role involves:

• Managing customer relationships
• Coordinating internally with product, marketing, and other teams
• Driving product adoption and guiding customers to maximize the value of the Singular platform
• Ensuring large, complex customers derive value from the platform and ultimately renew and grow their relationship with Singular

We are looking for a Customer Success Manager who is passionate about customers and leveraging data to drive results. You’ll have the opportunity to help some of the world’s most influential companies solve their toughest data problems.

What You’ll Do

You’ll act as the quarterback for a select portfolio of enterprise customers, responsible for driving impactful outcomes and growth. Key activities include:

• Gaining a deep understanding of clients’ business needs and creating tangible, long-term goals
• Developing and delivering a roadmap to success, driving product adoption and ongoing usage of Singular while promoting customer satisfaction and advocacy
• Managing customer relationships, acting as a trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance
• Partnering with the Sales team to advance account renewals and expansion
• Leading the process for aligning marketing executives on their goals and planning/executing a roadmap to achieve desired outcomes
• Ensuring biggest and most sophisticated customers achieve their marketing goals
• Proactively identifying account risks and developing save plans to resolve them
• Analyzing your portfolio, identifying risks and opportunities, and prioritizing for impact
• Communicating performance opportunities and technical overviews to coordinate solutions internally across marketing, product, and support teams
• Becoming an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics
• Enjoying the process and making it fun!

What You’ll Need

• 5+ years of experience in Management Consulting or Customer Success
• Experience working with complex technologies and multiple stakeholders across different divisions
• Strong leadership skills
• Impressive executive presence and communication skills
• Extremely data-driven, with the ability to understand data sets and leverage data to drive customer outcomes and adoption
• A proven track record in a consulting role and customer-facing environment, with the ability to assess client needs and drive outcomes
• Industry experience in mobile, data-driven marketing, and SaaS solutions for marketing is advantageous but not necessary
• Expertise in leading meetings with strong presentation skills
• Excellent collaborator with skills to engage across multiple teams to drive outcomes