Customer Success Manager (Strategic Accounts) at Singular

Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed.

Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors.

We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space.

The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives, and Support. You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams. You’ll drive product adoption and guide the customer to take full advantage of the Singular platform. Fundamentally, you as a CSM will ensure our largest, most complex customers derive value from our platform, and ultimately renew and grow their relationship with us. We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use data to drive results. As a Customer Success Manager supporting Strategic Accounts, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems.

What you’ll do

You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth. You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf. Someone who can truly drive transformation and create customers for life.

• Gain a deep understanding of the business needs of your clients and create tangible, long-term goals. A curious and challenging mindset will prove extremely valuable!

• Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy.

• Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance.

• Partner with the Sales team to advance account renewals and expansion.

• Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes.

• Making sure that some of our biggest and most sophisticated customers are being successful in achieving their marketing goals.

• Proactively identify account risks and develop save plans (coordinating activities internally within Singular and externally with customers) to resolve.

• Analyze your portfolio, identify risks and opportunities, and prioritize for impact.

• Communicate performance opportunities and technical overviews to coordinate solutions internally across marketing, product, and support teams.

• Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics.

• And, of course, have fun with it all! It’s not worth doing if you don’t enjoy it.

What you’ll need

• Ideally, 5+ years of experience in Management Consulting or Customer Success.

• Experience in working with complex technologies, several different stakeholders across different divisions.

• Strong leadership skills.

• Impressive executive presence and communication skills.

• Extremely data-driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption.

• A proven track record in a consulting role and a customer-facing environment. The ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role.

• Industry experience would be to your advantage, but is not necessary. Specifically, familiarity in mobile, data-driven marketing, and SaaS solutions for marketing.

• Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular.

• Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success.