Compensation & Benefits Specialist

What You'll Do

Administer and maintain compensation and benefits programs for the Customer Support team, including base pay, shift differentials, overtime, bonuses, and other incentive types.

• Run the monthly payroll cycle for the team: collect and validate inputs, process changes, and ensure accurate, on-time payouts.
• Write and maintain clear instructions, policies, and procedures covering pay, benefits, and related processes.
• Act as the main point of contact for pay and benefits questions from Customer Support leads and team members.
• Track and reconcile different compensation types (bonuses, allowances, referral payouts, and similar) and flag discrepancies early.
• Partner with Finance, People Ops, and Customer Support management to keep rewards practices aligned with business needs.
• Support regular audits and reporting on compensation and benefits data.
• Suggest improvements to existing pay and benefits processes based on what's actually happening on the ground.

Professional Experience

• 2+ years of experience in compensation & benefits, payroll, or total rewards.
• Hands-on experience running monthly payroll cycles and handling multiple compensation types (bonuses, allowances, overtime, referral payouts, and similar).
• Experience writing and maintaining process documentation, instructions, or internal policies.
• Strong Excel / Google Sheets skills.
• Experience working with a Customer Support or shift-based team, or an iGaming background, is a plus.
• Upper-intermediate English, written and spoken, you'll be documenting processes and communicating with international teams.

Personal Features

• Strong attention to detail: comfortable with numbers, payroll data, and policy documents where small errors matter.
• Excellent communication skills: able to explain pay and benefits topics clearly to non-specialists.
• Speed and adaptability: comfortable with monthly deadlines and shifting priorities.

Core Values

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success.
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.