Client Program Manager

Founded in 2015, PHIL is a Series D health-tech startup that is transforming the way prescriptions are accessed and delivered. Our platform interfaces between doctors, pharmacies, and patients to streamline the complex and archaic prescription fulfillment process.

PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. By connecting patients, prescribers, pharmacies, and manufacturers, we enable easy and affordable access to medication. Through digital stakeholder experiences, patient access services, market access solutions, and innovative distribution models, pharmaceutical manufacturers can improve therapy accessibility, leading to better patient adherence and long-term treatment success. As a result, manufacturers can focus on advancing new therapies while improving patient outcomes.

At PHIL, our team is made up of mission-driven, analytical, and passionate individuals from diverse backgrounds, all dedicated to building an innovative healthcare platform centered on patient experience and well-being.

Position Overview

PHIL is seeking a talented and driven Client Program Manager to support the success of pharmaceutical manufacturer programs on our platform. This role will focus on managing day-to-day client engagement, supporting program launches, and using data and analysis to drive program performance and value. You will collaborate cross-functionally with internal teams and external partners to help clients get the most out of their programs.

Responsibilities

• Support client engagement and program success – Help develop and execute plans to ensure smooth program launches, tracking key pre-launch milestones and flagging risks early.
• Program coordination & client support – Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL.
• Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, and surface insights that help clients and internal teams understand what's working and what isn't.
• Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement.
• Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed.
• Data quality & process improvement – Help ensure the quality and accessibility of program data through cleansing, modeling, and maintenance, and identify opportunities to improve tooling and processes for greater efficiency.

Qualifications

Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience).

3–7 years of experience in a client-facing, analytics, business strategy, or startup operations role; healthcare or pharmaceutical experience a plus.

Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals.

Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams.

Comfort with ambiguity and solving problems dynamically without well-worn paths.

Strong analytical skills with high attention to detail; proficiency in data visualization tools (e.g., Looker) preferred.

Benefits

• Ground-floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Full benefits, including medical, dental, and vision.
• 401(k) contribution opportunity.