Senior Product Manager - Launch and Client Success

Responsibilities

Launch and Implementation

• Lead client discovery sessions to understand a new client's goals, constraints, and technical environment, and translate them into a concrete launch plan
• Guide clients through B2B2C product decisions that affect their end consumer experience, weighing in as the expert on what will and won't work well for patients and providers
• Partner with engineering to scope, sequence, and implement client-specific configuration and changes, ensuring technical alignment and on-time delivery
• Set expectations and communicate proactively with client and internal stakeholders throughout the launch, surfacing risks early and adjusting plans as needed
• Track launch outcomes against goals and feed lessons learned back into the launch process to make the next one faster and smoother

Product Management and Client Success

• Own roadmap work balancing against bandwidth needed for launches, applying the same rigor used in launch work to ongoing feature and platform development
• Use data to evaluate product performance and identify opportunities to improve adoption, engagement, and manufacturer or provider value
• Translate strategic goals, across both client (manufacturer) and end-user (patient or provider) needs, into clear product direction and requirements
• Collaborate with design, engineering, client success, and commercial teams to deliver solutions across both B2B and B2C surfaces
• Define and track performance metrics tied to business outcomes such as adoption, retention, and value delivered
• Identify opportunities for improvement for Client program performance, drive alignment on business value, and own change implementation to achieve expected results.

Requirements

• 5+ years of experience in product management, solutions architecture, or a similar client-facing product role in a technology-driven environment
• Proven experience leading client or partner implementations, ideally including discovery, project planning, and go-live
• Working knowledge of B2B and B2C product principles, with the ability to advise clients on decisions that shape a consumer-facing experience
• Comfortable working directly with engineering teams to scope technical work and make implementation tradeoffs
• Strong project management instincts: able to break down ambiguous work, sequence it, and keep multiple stakeholders moving in the same direction
• Excellent stakeholder communication skills, with a bias toward clear documentation
• Comfortable working with data to define, monitor, and improve performance metrics
• High-agency and adaptable, able to move between deep client implementation work and standard product management work as demand shifts
• Bachelor's degree or equivalent experience
• Experience in healthcare, life sciences, or another complex, regulated domain is a plus

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.