Client Implementation & Technical Configuration Specialist

About the Role

The Client Implementation & Technical Configuration Specialist will play a critical role in ensuring seamless client onboarding, technical configuration, and ongoing support for Go Local Interactive’s digital product suite. This position requires a detail-oriented professional with strong technical skills, excellent communication, and a passion for process improvement.

Key Responsibilities

Client Implementation & Onboarding

• Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
• Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
• Validate client requirements and implementation details prior to launch.
• Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
• Support client kickoff meetings, launch calls, and implementation discussions as needed.

Technical Configuration & Platform Support

• Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.
• Manage user permissions, account access, and platform configurations.
• Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
• Execute platform updates while maintaining accuracy and minimizing client impact.
• Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.

Launch Readiness & Quality Assurance

• Perform comprehensive quality assurance prior to product launches.
• Validate configurations, tracking, integrations, and client deliverables against established standards.
• Execute launch checklists and verify production environments following deployment.
• Identify risks, inconsistencies, or defects before they impact clients.
• Support post-launch verification and issue resolution.

Client Support Operations

• Respond to internal and client support requests within established service-level expectations.
• Prioritize work based on client impact, urgency, and departmental priorities.
• Document work completed and maintain accurate records within internal systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver a consistent, professional support experience across every client interaction.

Operational Excellence

• Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
• Contribute to process improvements that increase scalability and improve the client experience.
• Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
• Participate in testing, rollout, and adoption of new tools, technologies, and processes.
• Support departmental initiatives that improve quality, consistency, and operational performance.