Call Centre Agent (Remote, UK-Based Employer)
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Job Description
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Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will be the first voice UK customers hear, handling inbound calls end to end.
Role overview
You'll work a queue of inbound calls for a UK business, answering questions, solving problems on the first call where you can, and logging every interaction accurately so the next person picking up the file knows exactly where things stand.
Key responsibilities
- Answer inbound customer calls during UK business hours
- Resolve routine queries at first contact and escalate the rest with clear notes
- Log calls, outcomes and follow-up actions in the CRM
- Meet call quality and handling-time targets
- Keep customer records accurate and up to date
What you'll need
- Experience handling inbound calls in a call centre or customer service team
- Clear, neutral spoken English and confident phone manner
- Familiarity with a CRM or ticketing system such as Zendesk, Freshdesk or Salesforce
- A quiet home workspace and stable fibre connection
- Comfortable working UK hours (09:00–17:00 UK time)
Nice to have
- Experience supporting UK or international customers
- Familiarity with Five9, Genesys or similar dialler software
- Experience in a regulated sector such as finance or insurance
What's on offer
- R23 000 – R25 000 per month, paid monthly
- 100% remote — work from anywhere in South Africa
- Long-term placement with a stable UK business, not short contract work
- A UK employer who invests in the people who stay
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How applying works on HireSkys
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- 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them.
- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
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Remote Recruitment
View Company ProfileRemote Recruitment is an enterprise-grade global talent acquisition and Employer of Record (EOR) platform engineered to orchestrate massive-scale remote workforce deployment for UK and Irish businesses. Operating as a borderless digital HR ecosystem, the company eliminates the operational friction of traditional cross-border hiring by seamlessly connecting European enterprises with highly vetted, AI-literate independent contractors from South Africa. Moving beyond rigid domestic staffing models, Remote Recruitment dynamically integrates skilled professionals across IT, sales, and marketing while natively handling all complex legal compliance, international payroll, and contract administration. Under the hood, their sophisticated vetting and deployment architecture ensures organizations bypass heavy domestic tax burdens and operational overheads, delivering elite offshore talent backed by an industry-leading 12-month replacement guarantee. What sets Remote Recruitment apart is its uncompromising dedication to frictionless operational scaling; by bridging the gap between South Africa's highly educated talent pool and the demanding execution requirements of UK enterprises, the platform empowers business leaders to radically accelerate their digital capabilities and optimize workforce expenditures without the bureaucratic complexities of international expansion.
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