Complaints Handler (Remote)
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
Key Responsibilities:
- Log and acknowledge complaints within agreed timeframes
- Investigate issues and gather facts from internal teams
- Write clear, empathetic responses and outcomes
- Identify root causes and report recurring themes
- Keep complaint records accurate and audit-ready
Requirements:
- Experience handling complaints or escalations
- Excellent written English and tone
- Confident with a ticketing tool such as Zendesk or Freshdesk
- Fair, evidence-based judgement
- Comfort staying calm with upset customers
Nice to Have:
- Regulated industry exposure such as financial services
- Experience writing final response letters
- Reporting in Excel
About the Role:
You will take ownership of customer complaints for a UK business, resolving them fairly, quickly, and with a record that stands up to scrutiny. This is a hands-on role where accuracy and follow-through matter every day, and you will be trusted to work independently without being chased. You will also be part of a supportive remote team, with regular check-ins, clear priorities, and the tools you need to do your best work from day one.
You will work UK business hours (09:00–17:00 UK, 11:00–19:00 SAST) from home, as part of a South African team placed directly with established UK employers.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Remote Recruitment
Explore Top Companies in this Space
Marco
HR Tech / Global Talent Acquisition / AI Workforce
Jobgether
HR Tech & Remote Work Marketplaces / AI Sourcing Platforms & Job Aggregators / Global Talent Acquisition & Recruitment Solutions
Walter
HR Tech / Global Talent Acquisition / Remote Staffing
Salvo Software
Enterprise Software / ERP Systems / Business Automation / IoT
Remote Recruitment
View Company ProfileRemote Recruitment is an enterprise-grade global talent acquisition and Employer of Record (EOR) platform engineered to orchestrate massive-scale remote workforce deployment for UK and Irish businesses. Operating as a borderless digital HR ecosystem, the company eliminates the operational friction of traditional cross-border hiring by seamlessly connecting European enterprises with highly vetted, AI-literate independent contractors from South Africa. Moving beyond rigid domestic staffing models, Remote Recruitment dynamically integrates skilled professionals across IT, sales, and marketing while natively handling all complex legal compliance, international payroll, and contract administration. Under the hood, their sophisticated vetting and deployment architecture ensures organizations bypass heavy domestic tax burdens and operational overheads, delivering elite offshore talent backed by an industry-leading 12-month replacement guarantee. What sets Remote Recruitment apart is its uncompromising dedication to frictionless operational scaling; by bridging the gap between South Africa's highly educated talent pool and the demanding execution requirements of UK enterprises, the platform empowers business leaders to radically accelerate their digital capabilities and optimize workforce expenditures without the bureaucratic complexities of international expansion.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.