Billing Specialist

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.

The role

Ideals is scaling fast, serving over 1,000 active clients across APAC, at 30%+ YoY revenue growth, and maintaining its position as a G2 Market Leader.

We are seeking an experienced Billing Specialist to join our team in India. In this role, your core mission will be to ensure high-quality billing operations by overseeing accurate and timely invoicing, as well as delivering prompt and effective client communication.

You will be responsible for generating invoices, resolving client billing inquiries, and reviewing contracts within our ERP system.

Additionally, you will collaborate closely with cross-functional teams, including Finance, Sales, Customer Success, and Accounting, to align on contract terms, payment processing, and customer requests.

What you will do

• Oversee automated invoice generation based on client billing schedules and contract terms

• Perform quality control on automated invoices to guarantee data accuracy and completeness

• Manually issue invoices following standard operating procedures when auto-invoicing is not applicable

• Review existing contracts in the ERP system and enter new contracts accurately

• Partner with internal teams (Finance, Sales, Customer Success) regarding contract terms, payments, client inquiries, and reporting

• Manage incoming client calls and emails from assigned territories, delivering timely responses and excellent customer service

What you bring

• 2+ years of relevant experience in a billing or accounts receivable role

• Strong written and spoken business communication skills in English (B2 level or higher)

• Experience working within customer-facing organizations (B2B SaaS experience is a strong advantage)

• Background in supporting international markets, particularly APAC, Europe, or the Middle East

• Strong analytical skills and proficiency with financial systems

• Excellent organizational skills with a proven ability to prioritize and multitask effectively

• High attention to detail and advanced proficiency in Excel or Google Sheets

• Strong understanding of professional business communication standards

Nice to have

• Experience in local invoicing (GST/IRP/IRN)

• Experience with international B2B SaaS

• Bachelor’s degree in finance and accounting