Account Manager (Strategic) at Runpod

About Runpod

Runpod is the AI Developer Cloud. Over one million developers, from independent researchers to teams running frontier models in production, rely on Runpod to experiment, train, fine-tune, deploy, and scale AI on a single platform. The platform has processed over 20 billion inference requests. Runpod closed a $100M Series A in June 2026. The company is at a pivotal moment in AI infrastructure, building the platform that future developers will depend on.

Runpod is a small, remote-first team that values ownership, speed, and delivering work that impacts millions of developers daily.

Role Overview

As an Account Manager (Strategic) at Runpod, you will collaborate with organizations leading the most ambitious AI projects on the platform. These teams are developing real AI systems—testing early ideas, training and fine-tuning their own models, and running inference at production scale—across diverse industries and use cases. Their challenges are technical, timelines are tight, and what they build on Runpod directly impacts their business.

These are multi-million-dollar, high-touch, executive-level relationships. You will engage with accounts at least monthly, act as a strategic partner to their leadership, and be evaluated on how you grow and deepen these relationships over multiple years.

Your role isn’t just to maintain these accounts—it’s to make them grow. You will be proactive, anticipating needs, introducing Runpod’s roadmap and new capabilities to customers, and co-creating solutions that expand how they build on the platform. Each account is paired with a dedicated Forward Deployed Engineer, and you will coordinate this partnership to convert technical wins into commercial growth.

Responsibilities

• Own a concentrated portfolio of Runpod’s largest strategic accounts (typically fewer than 20), managing relationships, retention, and expansion for each.
• Engage in a high-touch model with monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies.
• Collaborate daily with each account’s dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion.
• Be proactive and innovation-driven: go beyond issue resolution by introducing new Runpod capabilities, roadmap updates, and ideas that drive new use cases and increased spending.
• Drive large, complex renewals and expansions; negotiate high-value, multi-year commercial terms, pricing, and SLAs.
• Build executive relationships and conduct strategic business reviews on ROI, roadmap alignment, and future capacity planning.
• Serve as the voice of your strategic customers internally, influencing product, engineering, and supply priorities on their behalf.
• Manage accurate forecasting, account plans, and health/expansion metrics (NRR, expansion revenue, sentiment) in the CRM, and report to leadership.
• Travel periodically to visit strategic accounts and represent Runpod at key industry events.

Requirements

• 6+ years in account management, with at least 2 years owning complex accounts—ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.
• Proven track record of owning and growing a concentrated book of large, complex strategic accounts (multi-million-dollar, ideally $50M+ relationships) with executive stakeholders, rather than high-volume portfolios.
• Multi-year, seven-to-eight-figure renewal and expansion negotiation experience.
• Strong technical acumen and executive presence—equally credible with developers/ML engineers and C-suite buyers.
• Proactive, consultative operator who drives expansion and innovation, not just issue resolution.
• Comfortable partnering closely with technical field teams to turn technical wins into commercial expansion.
• Excellent negotiation, communication, and presentation skills across technical and business audiences.
• Strong command of account health and revenue metrics (NRR, expansion, churn, usage), with CRM discipline and accurate forecasting (Runpod uses HubSpot as its CRM).
• Experience building account management motions or playbooks from an early/greenfield stage is a plus.
• Successful completion of a background check.

What You’ll Receive

• The competitive OTE for this position ranges from $160,000 to $280,000, combining base salary and commission. This range may include various career levels at Runpod and will be refined during the interview process based on factors like experience, qualifications, and location.
• Your commission is uncapped—expansion within your book creates real potential to earn above your target OTE.
• Meaningful equity in a fast-growing AI infrastructure company—everyone on the team receives stock options, and your impact drives our growth, with shared upside.
• Generous medical, dental, and vision plans.
• Flexible PTO—take the time you need to recharge.
• Most roles are remote-first with an inclusive, collaborative team that uses Slack for internal communication.
• Join a passionate team at the forefront of AI infrastructure, where culture, learning, and ownership are central to scaling.
• A $1,200 Home Office & Equipment Stipend—we equip you for success from day one with gear and support to create your ideal workspace.