VP, Global Strategy & Operations

Spring Health is a global mental health company dedicated to eliminating barriers to mental health care. Their AI-native platform delivers personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes validated by JAMA Network Open and the Validation Institute, Spring Health reaches over 170 million people worldwide via leading employers, health plans, and partners.

The company is seeking a VP, Global Strategy & Operations to drive international operational strategy and collaborate with product, legal, and clinical teams to scale their global footprint. This role involves orchestrating global delivery networks and optimizing service reliability across 200+ international markets. The position is full-time, remote-first with quarterly travel to New York City.

What You’ll Do:

• Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide.
• Influence and shape the long-term global expansion roadmap, focusing on service delivery excellence and expansion, acting as an internal general manager to align organizational capabilities with market needs.
• Partner with Go-To-Market teams to identify operational readiness capabilities that accelerate global revenue generation and market entry.
• Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels.
• Champion local market customization and regional delivery models to ensure culturally relevant and clinically compliant care delivery.
• Build strong, collaborative relationships with regional providers and strategic fulfillment networks globally.
• Balance complex international regulatory, legal, and operational trade-offs to ensure cross-border service delivery remains efficient and safe.
• Resolve high-friction cross-functional operational roadblocks and manage international dependencies under changing market conditions.
• Audit and optimize regional operational processes to eliminate inefficiencies and improve overall service velocity.

What Success Looks Like:

• Meet or exceed established revenue expansion and retention goals.
• Improve end-to-end operational efficiency metrics, reducing unit-level care support and fulfillment delivery costs while maintaining world-class quality standards.
• Successfully execute and scale the in-house care delivery infrastructure roadmap to improve internal fulfillment capacity across core international target regions.

What You’ll Bring:

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions.
• Direct experience successfully scaling operational footprints from the United States into international markets.
• Deep professional knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes.
• A proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment.
• Strong data-driven decision-making capability with experience establishing operational tracking metrics and key performance indicators.
• Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors.

Nice to Have:

• Professional experience working within both employee benefits and commercial health plan operations spaces.
• Experience designing or managing centralized global shared services models.