Upper Mid-Market Account Manager

As an Upper Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

What you’ll do:

• Increase the net dollar retention of your book of business through upsells and cross-sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue (ARR) and long-term relationships
• Generate and close new opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client-facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes and sales output
• Develop strong internal relationships to support the client lifecycle
• Keep up to date with the latest product releases and training seminars to ensure thorough product knowledge

What you’ll bring:

• A post-secondary degree (preferably in business or a related field)
• 5+ years of experience successfully managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• An outgoing and personable nature with a sales-driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat