Account Manager

We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here.

You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Key responsibilities and accountabilities:

• Increase the net dollar retention of your book of business through proactive upsells, cross-sells, and strong relationship management that protects and grows existing revenue.
• Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.
• Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.
• Create accurate proposals, statements of work, and other client-facing documents that support your sales process and drive deal momentum.
• Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.
• Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.
• Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.
• Participate in team meetings and collaborative projects that help improve sales processes and overall performance.
• Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.
• Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

What you’ll bring:

• A post-secondary degree (preferably in business or a related field)
• 1-2 years of experience successfully managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• An outgoing and personable nature with a sales-driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat