Therapist Enrollment Associate I

• Review therapist enrollment information and supporting documentation for completeness, accuracy, and compliance with payer requirements.

• Prepare, submit, and track standard enrollment applications, rosters, demographic updates, re-credentialing, and termination requests within established timelines.

• Validate provider and practice data, including NPI information, practice locations, tax details, and state licensure.

• Manage assigned enrollment files from submission through approval, conducting routine follow-ups with external insurance carriers.

• Identify and resolve standard enrollment barriers, escalating nonstandard or high-risk issues to Enrollment leadership.

• Enter, update, and maintain therapist, payer, clinic, and effective-date data in internal systems and databases.

• Maintain complete documentation of submissions, payer correspondence, status changes, and outstanding requirements.

• Communicate clearly and professionally with therapists, payers, partners, and internal teams to support timely enrollment completion.

• Collaborate cross-functionally with Credentialing, Onboarding, and Partner Success teams to deliver a seamless therapist activation experience.

• Monitor operational metrics, meet productivity standards, and contribute to continuous workflow and documentation improvements.

Impact

This role is vital for enabling therapists to achieve network eligibility so they can care for insured patients.

What Luna Offers

• Opportunity to grow with a startup revolutionizing physical therapy delivery.

• Supportive leadership with growth opportunities.

• Full-time remote position.

• Paid Time Off with holiday pay.

• 401(k).

• Medical, dental, and vision coverage starting the first month following the start date.

• Company-paid life insurance.