Director/Senior Director, Revenue Operations

GiveDirectly is seeking a Director/Senior Director, Revenue Operations to lead fundraising revenue operations, systems, and processes for a mission-driven organization aiming to transfer $10B by 2035 and eliminate extreme poverty.

Role Overview

GiveDirectly is consolidating fundraising efforts under unified leadership to optimize coordination, standardize revenue operations, and secure long-term funding. The Director/Senior Director, Revenue Operations will:

• Own the data, systems, and processes that enable Fundraising, Philanthropy, Individual Giving, and Special Projects to scale efficiently.
• Ensure fundraising strategies align across Emergency Cash, US work, and global poverty eradication efforts.
• Build a BizOps-first pipeline infrastructure, KPI architecture, and operating rhythms to make fundraising growth predictable and measurable.
• Act as a chief-of-staff to the Vice President of Partnerships, focusing on strategic priorities, high-stakes communications, and organizational change management.
• Potentially manage a team of 3-5 members covering fundraising tech/data (e.g., Salesforce), donor experience, and knowledge management.

Key Responsibilities

Own Fundraising’s Revenue Operations: Data, Systems, and Process

• Build and own the strategic data and systems architecture for Fundraising, including pipeline tracking, forecasting, and reporting infrastructure (e.g., Salesforce).
• Define and standardize Fundraising KPIs aligned with Board reporting and long-term strategy.
• Partner with Fundraising Data and Tech to prioritize and execute projects supporting both functions.
• Design and institutionalize operating rhythms like pipeline reviews, QBRs, and reporting cadences.
• Develop revenue systems and processes with Finance, Fundraising, and Donor Experience teams for scalable growth and donor journey protection.
• Own revenue reconciliation, pledge/receivable tracking, restricted-fund coding, and audit support.
• Lead workforce and capacity planning for Fundraising, including role scoping and hiring prioritization.

Build and Lead a Team as the Function Matures

• Manage a team of 3-5 members covering fundraising tech/data, donor experience, and knowledge management.
• Set clear ownership and operating cadences to reduce duplicated effort across Fundraising verticals.

Act as the Go-To Liaison Between Fundraising and Other Functions

• Maintain a comprehensive view of Fundraising needs and act as the single point of contact for Grants Management, Finance, and Compliance.
• Represent Fundraising’s operational needs to People, Legal, and other functions during system design and launches.

Partner with the VP on Strategy and Organizational Effectiveness

• Collaborate with the Vice President to refine strategy, manage organizational change, and lead internal communications.
• Streamline decision-making and provide strategic counsel to maximize the VP’s focus on high-impact work.
• Prepare briefing materials and executive-level communications for senior leadership and Board audiences.

Lead on Cross-Fundraising Initiatives and Priorities

• Address broader organizational priorities like donor stewardship, cross-functional system launches, and workforce planning.

The ideal candidate thrives in a fast-paced environment, enjoys building systems from ambiguity, and excels at integrating disparate workstreams into cohesive strategies. This role is ideal for someone with a background in business operations, revenue operations, or chief-of-staff roles, prioritizing system-building over executive support.