Therapist Credentialing Associate II

How you will have an impact

Manage the end-to-end credentialing process for assigned therapists.

• Review credentialing documents and complete primary source verifications.
• Ensure credentialing files meet internal, payer, partner, and regulatory requirements.
• Maintain accurate records in HubSpot, CAQH, CMS, and other credentialing systems.
• Communicate with therapists regarding missing documentation, discrepancies, and application status.
• Identify and resolve credentialing issues, escalating when appropriate.
• Partner with Enrollment, QA, Therapist Success, and other teams to support timely onboarding.
• Participate in department and cross-functional projects.
• Adapt to changing workflows, policies, tools, and regulatory requirements.
• Contribute to quality reviews, audits, and process improvements.
• Provide informal guidance and knowledge sharing to Credentialing Associate I team members.

What you can do for Luna

• 1–3 years of experience in healthcare credentialing, provider enrollment, or a closely related operational role.
• Experience using credentialing systems and tools, including CRM platforms, CAQH, and CMS-related processes.
• Strong attention to detail and commitment to producing accurate, compliant work.
• Excellent written and verbal communication skills.
• Ability to explain credentialing requirements clearly to therapists and internal partners.
• Proven ability to manage multiple credentialing files while meeting deadlines.
• Strong problem-solving skills with the ability to identify issues, determine root causes, and implement solutions.
• Comfortable working in a fast-paced environment with changing priorities.

What Luna can do for you

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Full time remote position
• Paid Time Off with holiday
• 401k
• Medical, dental & vision on the first of the month following start date
• Company-paid life insurance, and much more!