Tenancy Manager (Remote, South Africa)

The main contact for landlords, tenants, and contractors across a portfolio of 180 to 200 residential properties. You will manage active tenancies end-to-end, including enquiries, notices, terminations, check-outs, and deposit returns and disputes.

Key Responsibilities:

• Manage active tenancies end-to-end: enquiries, notices, terminations, check-outs, and deposit returns and disputes
• Monitor rent accounts, chase arrears, update landlords, and handle Universal Credit paperwork
• Triage maintenance by urgency, appoint contractors, get landlord approval, and follow every job to completion
• Run weekly compliance reports and chase gas, electrical, EPC, fire safety, and licensing certificates
• Clear your daily diary actions and keep full, accurate notes in the property management system
• Respond promptly on Teams and email, and flag risks early

What You'll Need:

• At least 2 years in hands-on residential property or tenancy management, looking after arrears, maintenance, and deposits
• Experience personally managing a portfolio of around 150 or more units
• Experience with a property management system such as MRI, Reapit, Alto, Fixflo, PayProp, or WeConnectU
• A track record of working independently, owning your caseload, and communicating proactively
• A reliable home office with fibre and backup power for loadshedding

Nice to Have:

• UK lettings experience, including deposit schemes (TDS or DPS) and UK safety compliance
• ARLA Propertymark or an equivalent property qualification
• Familiarity with Homelet, Signable, or other referencing and e-signing tools

What's on Offer:

• 100% remote, from anywhere in South Africa
• A full-time, long-term role with a growing UK agency that has already hired South African team members
• Structured training on the agency's systems and processes
• UK bank holidays off, plus annual leave