Technical Support Specialist (IT & Engineering)
Job Description
Key Skills Required
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Task and Responsibilities:
- Technical support and troubleshooting for computer hardware and software, mobile devices, and other technical tools and products
- Thorough documentation of user requests in the ITSM tool
- Adherence to defined processes and knowledge articles
- Management of the ticket backlog
- Continuous service improvement, including creation of knowledge scripts and updates to training materials
- Collaboration with on-site IT technicians
Requirements
- Language skills: fluent in German and French; additional languages are a plus
- Advanced knowledge of MS-Office applications is advantageous
- Strong problem-solving and analytical skills
- Excellent communication skills
- Accuracy and multitasking abilities
- Self-directed and efficient work ethic
- Willingness to follow guidelines and best practices
- Planning and organizational skills
- Team player with a helpful attitude
- Submission of a criminal record certificate (not older than three months)
Benefits
- Diverse tasks, projects, and activities
- Flexible working conditions
- Gift cards for birthdays, weddings, and the birth of a child
- „Fishing for Friends“ – employee referral program
- Training and career development opportunities
- Friendly and international work environment
- Company events
- Competitive salary and additional benefits
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D-ploy
View Company ProfileD-ploy is a highly robust, Swiss-born IT Services and Engineering Solutions provider fundamentally designed to optimize enterprise productivity through standardized and individually tailored technology frameworks. Founded in 2003 in Kaiseraugst, Switzerland, the company initially built its massive technical footprint by handling complex IT management and outsourcing projects for large, highly regulated pharmaceutical enterprises in the Basel region. Today, D-ploy operates as a sprawling international network with 16 entities, a presence in over 52 countries, and more than 950 active customer initiatives. Under the hood, their service ecosystem covers end-to-end infrastructure management, application support, "IT as a Service" (ITaaS), cybersecurity, and specialized laboratory IT services—all backed by strict ISO 9001, 20000-1, and 27001 certifications. Their primary target audience spans aggressive enterprise and mid-market organizations across Europe and the US who desperately need cost-efficient, scalable, and highly compliant IT solutions. What sets D-ploy apart in the fiercely competitive IT consulting landscape is its "IT follows Business" philosophy and incredible organic growth model; deploying a deeply embedded, culturally adaptable workforce of over 750 associates to serve as trusted, long-term technical partners rather than mere transactional vendors.
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