Technical Support Specialist (Braiins OS & Braiins Manager)

We’re seeking a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role.

Knowledge of the bitcoin mining industry is welcomed, as is prior experience with customer support or hands-on bitcoin mining operations.

As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. You will work within the UTC+7 time zone.

✨ What awaits you here?

• Your primary focus will be on Braiins OS (Linux-based bitcoin mining firmware) and Braiins Manager (cloud-based solution for monitoring and controlling bitcoin mining operations).

• You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups, and remotely connect to clients’ networks.

• You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.

• You will help clients install, configure, and troubleshoot issues regarding our products (both technical and non-technical) while educating them on our products and their features.

• You will engage daily with significant players in the bitcoin mining industry, addressing their Braiins-related needs.

• You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback and contributing to service improvements.

• Willingness to travel to data centers to onboard and support clients on-site is a plus.

💻 Required Technical Skills

The Technical Support Specialist uses these skills daily. While immediate proficiency is not required, familiarity with the following concepts is essential:

• Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.

• Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture, and performance.

• Capability to identify problems with hardware, network connectivity, firmware compatibility, and software configurations.

• Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.

• Familiarity with remote access protocols such as SSH (Secure Shell) for troubleshooting and performing administrative tasks on remote mining devices.

🔎 General Requirements

• Perfect English proficiency, excellent communication skills, and the ability to work within the UTC+7 time zone.

• Ability to communicate effectively in writing and through client calls on a daily basis.

• A strong technical background with experience in bitcoin mining and a desire to learn technical aspects of Braiins products.

• Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources.

• Willingness to work during weekends and outside traditional working hours is a plus.

🏖 What We Offer

• Full-time position with flexible working hours and the possibility to work remotely.

• Both possibilities to work as an Employee or Freelance.

• Work on long-term projects with our highly skilled and reputable team.

• Career growth opportunities inside the company based on your talent and performance.

• Make a difference by helping us change the landscape of bitcoin mining.