Technical Support Specialist (B2B Retail)

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company—account managers, commercial and operations teams—when something doesn’t work as expected. You’ll identify the issue, diagnose the problem, and provide solutions to ensure smooth operations.

Requirements

• 1+ year of experience in technical or customer support
• Strong logical and analytical thinking skills
• Readiness to work with large volumes of technical data
• Excellent written communication skills
• Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
• Genuine interest in the technical side of the product and in finding the root causes of errors
• Open, friendly, and easy-going communication style
• English level B1 (Intermediate) or higher, since you’ll regularly communicate with international colleagues

Nice to have:

• Basic SQL knowledge
• Experience with Jira and CRM systems
• Familiarity with tools like Postman, Grafana, or Kibana
• Experience in travel tech or B2B products

Benefits

• Flexible schedules and the opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off – an extra non-working day without loss of compensation.