Customer Support Specialist (Extra Services ZEN Team)

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist to help us keep our clients happy and our operations smooth.

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do:

• Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests;
• Provide expert advice on bookings and our products.
• Engage with suppliers, hotels, and clients via email and phone.
• Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• Upper Intermediate level proficiency in English (both spoken and written).
• Kindness, empathy, stress-resistance, politeness, and responsibility.
• Ability to learn quickly and stay results-focused.
• A functioning computer and microphone.
• Understanding of the travel business and booking systems is an advantage!

Benefits

What We Offer:

• Remote work from the comfort of your home.
• Join a young and active team of super specialists.
• Flexible schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3.
• Competitive salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI.
• Tackle interesting and ambitious tasks that will elevate your professional skills.
• Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Enjoy corporate discounts on hotels and other services.