Technical Services Specialist

As a Technical Services Specialist, you’ll take on a more advanced, consultative role supporting Absorb’s clients through technical integrations, data solutions, and cross-system automation. This is an opportunity for someone who enjoys blending client engagement with hands-on technical execution; someone who thrives in complexity; someone who is as comfortable guiding a conversation as they are diagnosing an integration challenge.

You’ll lead technical projects from scoping to delivery, support more advanced integration use cases, and serve as a mentor and subject matter resource to our team. You’ll also help shape how our team works by contributing to process improvements, documentation, and new service offerings.

This role is well suited for someone ready to expand beyond typical support responsibilities and step into deeper ownership, influence, and autonomy.

What You’ll Do:

Project Leadership & Client Partnership

• Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals.
• Manage integration and data projects end-to-end; ensure timely and high-quality delivery.
• Translate complex technical concepts into actionable, client-friendly guidance.
• Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.

Technical Execution & Integration Work

• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations including RESTful APIs, Single Sign On (SSO), CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design.
• Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or leverage their learning data.

Team Contribution & Continuous Improvement

• Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Act as a subject matter resource for more complex or high-visibility integration projects.
• Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience.
• Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges.

What You’ll Bring:

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.
• Proven ability to manage multiple projects while maintaining high standards of documentation and service.
• Comfortable working independently while collaborating effectively across teams.
• Familiarity with AI tools and agents.

Additional Preferred Requirements:

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday).
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• A second language (French or Spanish) is an asset.

Technologies We Use:

• Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, MS Office Suite, Workato, Co-Pilot.