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Verifiable
Engineering & Architecture 2h ago

Solutions Engineer (API) - Healthcare SaaS

Verifiable
United StatesUnited States
Full-time
Not Disclosed
Mid-Level

Job Description

Key Skills Required

Master these to land this role

Solutions EngineerSaaSSales EngineerAPIB2B

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The Role

This is a new role on the Engineering team, created to own the API layer end-to-end. You'll sit at the intersection of Sales, Implementation, and Support, brought in early on API and web app deals to scope feasibility, owning SOW review for API/web app implementation scope, and serving as the go-to API expert for Support when tickets need deeper technical context. API customers are among our highest-retention, lowest-support-load accounts, and this role exists to protect and grow that.

You're a technical, client-facing professional who's comfortable being the person in the room translating between a customer's integration needs and what our platform can actually do. You don't need to be a deep backend engineer—what matters is that you can read and reason about an API, scope an implementation honestly, and communicate clearly and confidently with clients throughout a sales or implementation cycle. You're a self-starter: this role isn't fully defined yet, and you'll help shape it as you go.

Key Responsibilities

  • Get involved early in the sales process on API and web app deals to assess technical fit and scope.

  • Own SOW review for API and web app implementation scopes.

  • Support the implementation of API and web app customers.

  • Serve as the escalation resource for API-related Zendesk tickets, closing the current API knowledge gap in Support.

  • Act as a resource for upselling and solutioning conversations with existing API customers.

  • Coordinate across Sales, Implementation, Engineering, and Support to keep API-related commitments visible and on track.

Qualifications

  • 3+ years in a Solutions Engineer, Sales Engineer, or similar pre-sales role in B2B SaaS.

  • Working familiarity with APIs and integrations—able to scope integration requirements and speak credibly to technical stakeholders, without needing deep backend engineering depth.

  • Experience scoping or reviewing statements of work (SOW) with clients.

  • Strong written and verbal communication skills; comfortable being customer-facing from day one.

  • Comfortable operating with ambiguity in a role that's still being defined.

  • Customer-retention minded—sees API customers as a relationship to protect, not just a ticket queue.

  • Self-starter, able to bring structure to a role without much existing precedent.

  • Strong cross-functional communicator; equally at ease with clients, sales, and engineers.

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Verifiable (operating at verifiable.com) is a healthcare credentialing and provider identity verification platform engineered for streamlining administrative workflows in the healthcare industry. Founded in 2020 and headquartered in Austin, Texas, Verifiable specializes in real-time credential verification, eliminating manual processes that slow down provider onboarding, licensing checks, and network monitoring. Under the hood, the platform combines credentialing software, Credential Verification Organization (CVO) services, and Agentic AI to automate the verification of licenses, sanctions, and other critical records. This allows healthcare providers, health plans, and pharmaceutical organizations to optimize operations, reduce administrative waste, and accelerate credentialing cycles. Backed by $27M in funding from investors including Y Combinator, Tiger Global Management, and The Altman Brothers, Verifiable is positioned as a modern infrastructure solution for the healthcare sector.

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Solutions Engineer (API) - Healthcare SaaS at Verifiable | HireSkys