Supervisor, Network Operations Center (NOC)
Job Description
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Supervisor, NOC: Lead the Team That Keeps Our Clients Running
At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations.
This isn't a role where you'll spend all day reviewing tickets and approving schedules.
You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.
Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.
Why This Role Matters
The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in:
- Leading and developing a team of network and systems professionals
- Coordinating responses during major incidents and service disruptions
- Improving operational processes and service delivery standards
- Ensuring clients receive world-class support and communication
- Helping build a culture of accountability, collaboration, and continuous improvement
Your decisions will directly influence client experience, team performance, and operational success.
What the Supervisor, NOC, Will Do
Lead and Develop Your Team
- Coach, mentor, and support NOC engineers
- Conduct regular one-on-one meetings and performance discussions
- Assist in onboarding and developing technical talent
- Foster a culture focused on teamwork, accountability, and growth
Drive Operational Excellence
- Oversee day-to-day NOC operations
- Ensure service level agreements (SLAs) are met
- Manage workload distribution and team coverage
- Monitor performance metrics and identify opportunities for improvement
Lead Through Critical Events
- Act as a primary escalation point for complex issues
- Coordinate technical resources during major incidents
- Provide clear communication to clients and leadership
- Lead post-incident reviews and continuous improvement efforts
Improve and Build
- Enhance runbooks, processes, and documentation
- Identify opportunities for automation and efficiency
- Partner with leadership to strengthen operational maturity
- Help shape the future direction of the NOC
What Makes a Successful Supervisor, NOC at DYOPATH?
We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you:
- Have experience leading or mentoring technical teams
- Thrive during high-pressure incidents and escalations
- Enjoy building processes and driving operational improvements
- Communicate confidently with both engineers and business leaders
- Take ownership and inspire others to do the same
- Believe strong teams are built through coaching, trust, and accountability
Qualifications
Required
- 5+ years of NOC, infrastructure operations, or related IT experience
- Experience serving in a lead, supervisory, or management capacity
- Experience managing incidents and escalations
- Strong understanding of networking, systems, and service operations
- Ability to communicate effectively with technical and non-technical audiences
Preferred
- Experience in an MSP or multi-client environment
- ITIL knowledge or certification
- Industry certifications such as:
- CCNA / CCNP
- Network+
- ITIL Foundation
- Azure Network Engineer
- AWS Networking Certifications
Why DYOPATH?
At DYOPATH, we're committed to helping our employees grow professionally while delivering exceptional service to our clients. As the Supervisor, NOC, you'll find:
- ✅ Opportunities to grow your leadership career
- ✅ Exposure to diverse technologies and client environments
- ✅ A collaborative team that supports learning and development
- ✅ High visibility with technical and business leadership
- ✅ The opportunity to make a measurable impact every day
Looking to Take the Next Step?
If you're currently a NOC Lead, Senior Engineer, Technical Team Lead, or Operations Leader who's ready to expand your influence and grow into a broader leadership role, we encourage you to apply.
Come help us build a world-class NOC while growing your own career along the way. Apply today and let's get started.
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DYOPATH
View Company ProfileDYOPATH (operating under dyopath.com) is the premier, enterprise-grade Managed Service Provider (MSP), Managed Strategic Security Provider (MSSP) pioneer, and corporate cloud infrastructure powerhouse engineered to operate as the definitive, high-velocity IT outsourcing, risk mitigation, and algorithmic threat defense layer for commercial enterprises, public education networks, energy companies, and federal government agencies nationwide. Formed through the high-impact strategic merger of industry veterans DYONYX (founded 1996) and Single Path (founded 2003), and further augmented by the acquisition of Innovative Technology Solutions (ITS), the company completely eliminates the severe systemic friction of modern corporate digital operations—where distributed institutions face crushing technical talent shortages, unmanaged cloud configuration drift, rising security vulnerabilities, and fragmented help desk execution—by deploying an advanced, \"business-first\" technological matrix. Moving far beyond traditional, passive independent IT repair shops or reactive remote monitoring vendors, DYOPATH natively unifies proactive hybrid cloud migrations, multi-tiered IT service desk outsourcing, compliance-ready virtual CISO (vCISO) advisory loops, and its flagship DYOGUARD cybersecurity ecosystem (anchored by robust Endpoint Detection and Response [EDR] and Security Orchestration, Automation, and Response [SOAR] pipelines) into a single high-availability operational framework. Supported by a team of over 600 technology professionals across the United States and Mexico, the firm maintains a fully US-based Network Operations Center (NOC) and round-the-clock help desk designed to shield critical public and private infrastructure from continuous exploitation vectors with production-hardened engineering precision. Under the hood, its sophisticated technical core coordinates complex data center telemetry, repeatable disaster recovery-as-a-service (DRaaS) playbooks, and strict automated compliance audits spanning HIPAA, CJIS, and federal security boundaries. What sets DYOPATH apart is its uncompromising dedication to replacing standard transactional vendor arrangements with absolute accountability and structural IT velocity; by bridging the gap between performance-intensive big data threat intelligence and localized, relationship-focused business objectives, the enterprise remains the definitive cornerstone of modern algorithmic managed services and secure corporate asset scaling.
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