Systems Engineer II

Role Overview

As a Systems Engineer II, you will support critical infrastructure services, administer cloud and on-premises environments, and provide technical expertise to ensure systems remain secure, stable, and efficient.

• Location: Remote (Mexico)
• Schedule: 1st Shift (Core Business Hours); potential to change shift in the future based on operational needs

Your Mission as a Systems Engineer II

• Monitor server performance to ensure systems operate efficiently and reliably while troubleshooting issues that arise.
• Create and maintain server configuration standards and ensure adherence across environments.
• Install, configure, update, and remove server software and applications as needed.
• Monitor server storage capacity and recommend improvements to support infrastructure growth.
• Evaluate and recommend hardware and software upgrades to improve system performance and reliability.
• Collaborate with IT teams to implement and maintain network security measures that protect systems, services, and data.
• Configure and maintain network settings, including IP addressing, DNS, and routing protocols.
• Administer and support Microsoft Azure and Microsoft 365 environments.
• Provide technical support to users experiencing issues with company computer systems and applications.
• Assist with or oversee hardware installations and provide support for minor equipment repairs.
• Support process improvements and operational initiatives that enhance service quality and efficiency.

Systems & Infrastructure Administration

The Systems Engineer II is responsible for maintaining and supporting core infrastructure technologies while partnering with internal teams to ensure operational excellence.

• Administer and support Windows Server environments and related infrastructure technologies.
• Perform proactive monitoring and maintenance of systems and network infrastructure.
• Manage user accounts, permissions, and access requirements.
• Support cloud-based technologies, hybrid infrastructure environments, and Microsoft platforms.
• Maintain technical documentation, server standards, and operational procedures.
• Participate in troubleshooting, incident resolution, and root cause analysis activities.
• Ensure systems align with organizational security standards and best practices.
• Provide guidance and support to Level I Engineers when needed.

What You Bring to the Team

Education & Certifications

Successful Systems Engineer II candidates will possess the following qualifications:

• Bachelor's degree required.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• MCSE certification required.

Preferred Certifications

• Microsoft Azure Certifications
• Microsoft 365 Certifications
• VMware Certifications
• CompTIA A+
• OEM Equipment Certifications
• Familiarity with ASTEA

Experience & Skills

• Minimum of five (5) years of experience in network administration, systems administration, or infrastructure support.
• Experience administering and supporting Windows Server environments.
• Hands-on experience with Microsoft Azure Administration and Microsoft 365 Administration.
• Strong knowledge of networking concepts, including TCP/IP, DNS, IP addressing, and routing protocols.
• Experience monitoring server performance, storage utilization, and infrastructure health.
• Knowledge of security patch management and infrastructure security best practices.
• Experience providing technical support and troubleshooting complex user and system issues.
• Ability to create and maintain technical documentation, procedures, and configuration standards.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills with both technical and non-technical audiences.
• Demonstrated commitment to quality, customer service, and continuous improvement.
• Self-motivated, detail-oriented, and able to work independently as well as within a team environment.
• Ability to read, analyze, and interpret technical documentation, professional publications, and operational procedures.
• English proficiency required for collaboration with internal and external stakeholders.

Why This Role Rocks

As a Systems Engineer II, you'll play a critical role in maintaining and enhancing the infrastructure that powers our business and supports our clients. You'll work across Windows Server environments, Microsoft Azure, Microsoft 365, networking, security, and end-user support while helping drive operational excellence.

This Systems Engineer II role is open to applicants located in Mexico only.