Success Manager (Client Success, Cold Email & Startup Operations) – Remote

At Pavago, one of our clients is hiring a Success Manager to own the entire post-sale client experience—from onboarding and campaign execution to client retention, satisfaction, and long-term success.

This is not a project management role. You’ll be fully accountable for client outcomes, campaign performance, and delivery quality while working in a fast-moving startup environment where priorities evolve quickly and ownership is expected.

You’ll partner closely with the founder, developers, and outreach team to ensure cold email campaigns consistently deliver results while building scalable client success processes as the company grows.

If you thrive in startups, enjoy solving complex client challenges, and understand both the strategic and technical side of cold email operations, this role is an excellent fit.

What You’ll Own

Client Success & Relationship Management

• Serve as the primary point of contact for a portfolio of 20–30 active clients.
• Lead onboarding calls, strategy sessions, and recurring client meetings.
• Build trusted relationships with founders and executive stakeholders.
• Manage client expectations through proactive communication.
• Identify risks early and implement strategies to prevent churn.
• Own long-term client satisfaction, retention, and account health.

Campaign Performance & Optimization

• Review, diagnose, and improve underperforming cold email campaigns.
• Troubleshoot:
• Deliverability issues
• Inbox placement
• Domain health
• Prospect list quality
• Email copy performance
• Perform quality assurance before campaign launches.
• Continuously optimize campaigns to improve client outcomes.
• Monitor campaign performance and recommend improvements proactively.

Processes, Documentation & Delivery

• Build and improve client delivery documentation as the business scales.
• Develop practical playbooks and standard operating procedures (SOPs).
• Track:
• SLAs
• Client health
• Delivery quality
• Operational standards
• Help establish scalable systems that support company growth.

Cross-Functional Collaboration

• Partner with developers to resolve technical and infrastructure issues.
• Coordinate closely with outreach specialists on campaign execution.
• Report directly to the founder on:
• Client health
• Delivery performance
• Risks
• Opportunities for improvement
• Align internal teams to ensure exceptional client outcomes.

What Makes You a Strong Fit

• You’ve worked in fast-growing startups where adaptability and ownership are essential.
• You take responsibility for results instead of waiting for perfect processes.
• You communicate confidently with founders, executives, and technical teams.
• You enjoy solving operational problems and improving systems.
• You balance strategic thinking with hands-on execution.
• You thrive in fast-paced, evolving environments.

Required Experience & Skills

Experience

• Experience leading:
• Client Success
• Client Delivery
• Operations
• Account Management
• Experience in startups or early-stage companies.
• Background in:
• Cold email agencies
• Lead generation
• Outbound sales environments

Technical Skills

• Hands-on expertise in:
• Cold email strategy
• Deliverability
• Inbox warm-up
• Email copywriting
• List quality optimization
• Ability to write and optimize cold email copy.
• Understanding of:
• APIs
• Automation workflows
• Data integrations
• Daily practical use of AI tools to improve operational efficiency.

Communication & Leadership

• Strong stakeholder management and communication skills.
• Excellent written and verbal English.
• Comfortable working directly with founders and leadership teams.
• Strong problem-solving and decision-making abilities.

Nice-to-Have

• Experience using:
• Instantly
• Smartlead
• Apollo
• HubSpot
• Salesforce
• Familiarity with startup scaling and operational process development.
• Experience building client success playbooks and delivery frameworks.
• Background in B2B SaaS or service-based businesses.

What a Typical Day Looks Like

• Meet with clients to review campaign performance.
• Analyze campaign metrics and troubleshoot issues.
• Improve deliverability, messaging, and campaign strategy.
• Coordinate with developers and outreach teams on campaign execution.
• Monitor client health and proactively address risks.
• Build documentation and improve internal delivery processes.
• Report progress and insights directly to the founder.

In short: You own client success from onboarding through retention, ensuring campaigns perform, clients stay satisfied, and delivery operations scale efficiently alongside company growth.

Key Metrics for Success (KPIs)

• Client retention and reduced churn.
• Cold email campaign performance.
• Deliverability and inbox placement improvements.
• Client satisfaction and relationship health.
• SLA compliance and delivery consistency.
• Overall impact on client growth and business outcomes.

Why Join Us?

• High ownership over client success and delivery.
• Work directly with the founder in a fast-growing startup.
• Shape scalable client success processes from the ground up.
• Blend client strategy, operations, and technical problem-solving.
• Career growth opportunities into:
• Head of Client Success
• Director of Client Delivery
• Operations Lead
• Chief of Staff
• Customer Success Director