Strategic Account Manager
Job Description
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Upside is adding a Strategic Account Manager to lead mid-market and enterprise accounts in our fast-growing grocery vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.
What You’ll Do:
Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
Identify and close expansion opportunities and long-term agreement conversions
Predict and address concerns before they lead to churn risk
Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
Competencies You’ll Need:
10+ years of client-facing experience including 7+ years of enterprise experience in technology; Bachelor's degree required
Experience exceeding goals in retention and growth targets
Experience public-speaking and the ability to speak to both formal and casual audiences
Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
Project-management abilities, including timeline management, client communication, and report interpretation
Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retails
Experience working with the grocery industry or a two-sided marketplace is a major plus
Ability to travel up to 20%
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Upside
View Company ProfileUpside is a premier, enterprise-grade retail technology and digital rewards platform engineered to orchestrate massive-scale localized commerce and customer loyalty. Operating as a highly integrated two-sided marketplace ecosystem, the company eliminates the operational friction of traditional promotional discounting by seamlessly connecting millions of active consumers with customized, location-based cash-back offers across gas stations, grocery stores, and restaurants. Moving beyond the rigid limitations of standard loyalty programs, Upside deploys advanced machine learning and predictive analytics to generate hyper-personalized, margin-boosting promotions that guarantee incremental profit for retail partners. Under the hood, their sophisticated financial and behavioral data architecture seamlessly integrates with major credit networks and point-of-sale systems, allowing users to earn instant rewards effortlessly without altering their standard payment habits. What sets Upside apart is its uncompromising dedication to frictionless value creation; by bridging the gap between digital customer acquisition and measurable brick-and-mortar revenue, the platform empowers local and enterprise retailers to radically accelerate sales velocity while providing everyday shoppers with unprecedented purchasing power.
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