CRM Consultant

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

What we’re looking for

As a CRM Consultant at Massive Rocket, you'll play a pivotal role in planning, executing, and optimizing CRM campaigns across multiple channels, such as email, SMS, push notifications, content cards, and WhatsApp…etc. While you won't be responsible for creating or leading strategy development, you will meticulously plan and execute campaigns based on strategies provided by our clients or developed by our strategy team. You'll collaborate closely with our clients, working hand-in-hand to translate campaign strategies into impactful initiatives that drive results. You'll guide our project team to success, ensuring seamless execution, efficient operations, and exceptional client satisfaction.

Responsibilities

• Lead the execution of CRM initiatives within the Braze platform for our clients across various channels
• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns
• Design and execute targeted marketing campaigns using Braze’s messaging capabilities
• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments.
• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution
• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results.
• Manage and analyze large datasets to understand customer behavior and trends.
• Master Braze and its features to deliver innovative solutions that elevate our clients' success.
• Relevant document and reporting creation (e.g Measure and report on the performance metrics of executed campaigns..etc)

Qualifications

• 5+ years of experience in a Marketing Automation Specialist in the CRM space
• Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot
• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices
• Strong knowledge of digital marketing
• Understanding of relational databases and data structures
• Proactive mindset and ability to work in cross-functional teams
• Strong interpersonal and communication skills gained through experience in a client service environment (e.g., agency, client-facing role..etc)
• Experience working an agency setting or client facing roles
• C1 level of English proficiency

Helpful skills

• Braze Certifications (i.e Practitioner, Marketer)
• Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features
• Experience in data analysis leveraging SQL