Staff Site Reliability Engineer

ShiftKey is a healthcare technology company specializing in a SaaS platform and a two-sided marketplace for healthcare staffing. This role focuses on the SaaS product, which powers the day-to-day operations of healthcare facilities.

As a Staff Site Reliability Engineer, you will:

• Set the technical direction for infrastructure and core systems, ensuring availability, stability, and scalability.
• Work closely with engineering leadership, architects, and operations teams.
• Serve as the go-to expert across a multi-cloud environment.
• Raise the operational standards for the engineering organization.

Where you’ll work:

This is a fully remote position based in the United States. You should be comfortable working asynchronously and collaborating with teammates across different time zones.

Key Responsibilities:

• Automate complex infrastructure changes using code-driven provisioning and scripting to maintain scalable and resilient cloud environments.
• Provide architectural guidance across multiple major public cloud providers, enforce architectural boundaries, and lead technical evaluations and proofs-of-concept.
• Deploy, manage, and optimize production container orchestration clusters on managed cloud services, utilizing GitOps-style continuous delivery.
• Own observability across all system components, including metrics, dashboards, and proactive alerting. Participate in incident response and on-call rotations.
• Develop, document, and routinely test disaster recovery plans and business continuity procedures.
• Track cloud spend, set up anomaly detection, automate scaling, and propose cost-reducing architectural changes.
• Guide cross-functional teams through complex implementation challenges and mentor engineers on infrastructure best practices.
• Develop technical solutions and operational processes to enhance engineering team effectiveness.

Requirements:

• 8+ years of experience in DevOps, infrastructure engineering, or systems administration, including at least 3 years in a dedicated DevOps/SRE role.
• Production experience operating managed Kubernetes on at least two major cloud providers, with a deep understanding of their architectural differences.
• Experience managing live production infrastructure through declarative infrastructure-as-code, including remote state management and reusable, modular design.
• Hands-on experience with GitOps delivery tooling, metrics and dashboarding stacks, and automation in scripting languages.
• A track record of defining technical roadmaps for multi-phase initiatives and executing major platform migrations or infrastructure rollouts.
• Experience on on-call rotations, leading incident resolution, and applying cloud cost optimization.

Perks of working for ShiftKey:

• Inclusive and collaborative work environment.
• Hybrid-friendly office spaces.
• Comprehensive health, vision, and dental coverage.
• Benefits begin on your first day.
• Generous PTO and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.