Staff Product Designer (Conversational Agent) at Spotify

We design Spotify’s consumer experience end to end, crafting intuitive, expressive, and joyful interactions across every screen, platform, and partner integration for billions of users worldwide. Our mission is to transform complexity into clarity, shaping every touchpoint—from mobile and desktop apps to smart speakers, TVs, cars, and integrations—wherever Spotify appears.

Spotify's Core Experience (CoreX) team is pioneering how listeners engage with Spotify through conversation, voice, and AI-powered experiences. We’re developing innovative ways for Premium subscribers to discover content, create playlists, control playback, and explore listening habits using natural language.

We’re seeking a Staff Product Designer to lead the design direction for our conversational agent. You’ll blend strategic vision with hands-on craftsmanship, designing and prototyping experiences that make AI feel useful, intuitive, and trustworthy. Collaborating with product, engineering, machine learning, and design teams, you’ll create experiences that deepen listeners’ connection to audio and creators.

• Shape the experience strategy for Spotify’s conversational agent, aligning product, engineering, and data teams to establish a cohesive design direction across multiple teams.
• Lead end-to-end product design for the core chat experience, from initial exploration and prototyping to testing, refinement, and delivery.
• Define conversational interactions across Spotify, including response timing, question-asking, choice offerings, and action facilitation.
• Explore how conversation integrates with familiar browsing and playback experiences on Home, Now Playing, and other key Spotify surfaces.
• Design intuitive voice and text interactions for diverse listening contexts, including hands-free experiences, headphones, connected devices, and in-car listening.
• Develop reusable interaction patterns and design guidelines to empower other teams to incorporate conversational and AI capabilities.
• Collaborate with research, data science, and conversation design teams to evaluate experiences, analyze listener behavior, and refine the product through evidence-based experimentation.
• Build interactive prototypes to test ideas, validate assumptions, and simplify complex AI behaviors for easier understanding and evaluation.
• Mentor designers, share knowledge, and guide teams in making thoughtful design decisions that balance user needs, technical feasibility, and business goals.

• Proven experience leading product design for complex digital products, shaping design strategy, and unifying multiple teams around a shared vision.
• Experience with conversational, voice, or AI-powered experiences, with a focus on designing interactions that empower users to feel informed, confident, and in control.
• Strong interaction and visual design skills, capable of creating consistent experiences across mobile, voice, and connected devices.
• Passionate about hands-on design and prototyping, leveraging AI tools and emerging technologies to explore ideas, learn quickly, and communicate design intent.
• Ability to translate complex or ambiguous challenges into clear design opportunities through research, experimentation, and thoughtful judgment.
• Exceptional communicator who welcomes diverse perspectives and fosters collaborative relationships with designers, engineers, product partners, and senior stakeholders.
• Commitment to mentoring designers, sharing insights, and contributing to a culture of curiosity, creativity, and inclusion.