Policy Support Specialist – Ads & Monetization Operations

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.

• Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
• Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
• Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
• Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
• Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
• Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
• Participate in occasional weekend or holiday on-call coverage and travel when needed.

• You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
• You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
• You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations.
• You work effectively with cross-functional partners and can independently manage priorities and solve problems.
• You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
• You are adaptable and comfortable working through changing priorities and ambiguity.
• You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
• You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.

• This role can be based in San Francisco or NYC.
• We offer you the flexibility to work where you work best! There will be some in-person meetings, but still allows for flexibility to work from home.