Staff Field Engineer

What You'll Be Doing:

The Field Engineering team works closely with our Presales Solution Engineering team, as well as Product and Marketing, to ensure the SE’s have the tools, collateral, enablement, and experts they need to close business.

• Advise on and support some of Grafana’s most strategic deals and customer engagements, collaborating with Solution Engineers and Observability Architects on the company’s most complex technical challenges with no supervision.
• Serve as a company-recognized Subject Matter Expert (SME) in one area of the Grafana Platform, and deep knowledge across multiple Grafana technologies, building new reference architectures from scratch and overcoming competitive objections in the field.
• Proven ability to craft and deliver compelling value-based stories to help the sales team technically close deals.
• Own end-to-end creation and curation of technical training content (workshops, how-to guides, demo scripts) for one or more product areas, and establish a repeatable content review cadence in partnership with Enablement and Product Management to keep materials aligned with the product roadmap.
• Architect, engineer, and maintain a live production environment that supports demo, workshop, and POV infrastructure at scale, ensuring reliability, security, and uptime.
• Act as a key influencer in product direction, helping key customers adopt newer technologies, and represent Field Engineering in Product planning cycles to surface enablement gaps and shape investment priorities.
• Serve as a presenter for Strategic Marketing events (presentations, panels, webinars, conferences, blogs) as an ambassador for Grafana.
• Provide technical guidance for a specific product area to Solution Engineers, Observability Architects, and customers, and present best practices to customers.
• Help update and improve product documentation, and contribute back to the organization through white papers, blogs, and product direction input.
• Mentor Senior and Staff Solution Engineers and Field Engineers.

What Makes You a Great Fit:

• Minimum of 8+ years of related technical experience, including 2+ years in a Senior Field Engineer role (or equivalent), serving as a SRE, Developer, Architect, and/or successful presales Solution Architect. Open-source software (OSS) development experience is a plus.
• Excellent understanding of Grafana and associated technologies, with recognized Subject Matter Expert (SME) depth in at least one area of the Grafana Platform; deep working knowledge across multiple technologies in the Observability space (e.g., Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.).
• Expert-level knowledge in at least one adjacent domain (e.g., IoT, AI/ML) beyond the core observability stack, and demonstrated domain knowledge across the broader Grafana Ecosystem.
• Has created and maintained at least one product training asset (workshop, guide, or structured content) that has been adopted by the broader technical field organization.
• Demonstrated experience partnering cross-functionally with Product Management and Engineering to produce and maintain field-facing enablement content and influence roadmap priorities.
• Comfortable with at least one modern programming language, and a strong understanding of the modern software development lifecycle, including debugging and investigation.
• Working familiarity with Linux, including common tools.
• Practical experience using AI tools to generate and review code and to accelerate day-to-day tasks, while retaining full ownership of final decisions and quality criteria for the resulting work.
• Able to architect a modern application on one of the primary cloud providers (AWS, Azure, or GCP), including Infrastructure as Code (IaC) tools such as Terraform, understanding the tradeoffs between build vs. buy, and the technologies that make up that architecture such as Kubernetes, Docker, Serverless, Microservices, and more.
• Proven track record building and delivering strategic technical content (workshops, demos, decks, webinars, videos) for technical audiences, including complex Proof of Value (POVs) and content that overcomes competitive objections.
• Deep understanding of the sales process, with the ability to anticipate and proactively address challenges in complex, strategic sales cycles.