Connectivity Director

The Tripadvisor Group connects people to experiences worth sharing, aiming to be the world’s most trusted source for travel and experiences. They leverage their brands, technology, and capabilities to connect their global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.

Tripadvisor is looking for a Connectivity Director to own the technical and commercial relationship between their platform and the reservation systems (restechs) their supplier partners rely on. This is a hands-on leadership role where you’ll set the connectivity strategy, build C-suite relationships with restech partners, and roll up your sleeves alongside engineers when a hard integration problem needs solving.

You’ll lead the team responsible for supplier and restech connectivity—the APIs, integration technologies, and configuration processes that let millions of travelers book experiences seamlessly. You’ll work closely with Product, Engineering, and commercial teams to ensure our connectivity capability scales with the business.

Key Responsibilities

• Define and own the Connectivity strategy, aligning supplier and restech integrations with broader technical direction, focusing on faster releases, better observability, simplification, and AI-driven efficiencies.

• Build and maintain C-suite level relationships with restech and supplier partners, acting as the senior technical face of Tripadvisor in those conversations.

• Stay genuinely hands-on, digging into API design, integration architecture, and connectivity issues directly.

• Lead, grow, and mentor a team of tech leads and engineers, with experience building teams from scratch or reinvigorating existing ones globally.

• Partner closely with Product to shape the connectivity roadmap, ensuring it aligns with product-oriented goals.

• Instigate change by bringing new technologies and approaches to the team, fostering technical creativity.

• Own escalation and resolution of complex operational and connectivity issues, ensuring transactions and integrations run smoothly at scale.

• Oversee configuration, monitoring, and testing of supplier integrations, driving continuous improvement of tools and processes.

• Adapt quickly and positively as the role, priorities, or team structure evolve.

About You

• Deep, hands-on knowledge of APIs and restech integration technologies, with a genuine understanding of how connectivity platforms work end-to-end.

• A proven track record of building senior (C-suite level) relationships with restech and supplier partners.

• Experience building a technical or connectivity strategy and getting hands-on to deliver against it.

• Genuine hands-on technical experience.

• Comfortable working alongside Product as a true partner, ideally having done so before on a customer-facing site or app.

• An inclusive, non-hierarchical leadership style.

• Energized by fast-moving environments and comfortable adapting quickly to changes in remit, priorities, or structure.

• Excellent communication and management skills, with the technical credibility to match.

• A data/analytical mindset, with the ability to design and build relevant reports.

Skills and Experience Guide

• Leadership Experience: 10+ years of experience in technical leadership, connectivity strategy, or product engineering, ideally within the travel technology or B2B SaaS space.

• Relationship Management: Proven track record of building and managing high-stakes C-suite partnerships, including technical advocacy and commercial negotiation.

• Technical Strategy: Demonstrated experience defining and delivering technical roadmaps, API strategies, and scaling connectivity platforms in high-traffic environments.

• Integration Expertise: Deep knowledge of integration architecture, API design, and observability, with hands-on credibility to engage with engineering teams.

• Team Development: Proven ability to build, mentor, and lead high-performing global engineering and technical teams from the ground up or through significant transformation.

• Strategic Execution: Analytical mindset with the ability to design and leverage data to drive technical decision-making and operational improvements.